Customer Service Representative

5 days ago

Karachi, Sindh, Pakistan Creative Strokes Full time

We are hiring for a Customer Service Representative.

Must have good soft skills.

Must know how to use the internet and MS Office and show adaptiveness in learning.

Candidates residing in Karachi will be preferred.

Freshers are encouraged to apply.

Commission Based Work.

Chat support works; no core calling.

Male & Female candidates are preferred.

Job Specification

Communication Skills: Excellent verbal and written communication skills are essential for effectively conveying product information, negotiating deals, and building rapport with clients.

Interpersonal Skills: Being able to understand and connect with customers on a personal level is important for building trust and fostering long-term relationships.

Negotiation Skills: The ability to negotiate terms, prices, and contracts is vital for closing deals and achieving sales targets.

Product Knowledge: Thorough understanding of the products or services being sold enables sales professionals to address customer inquiries, overcome objections, and highlight key selling points.

Time Management: Sales roles often involve managing multiple leads and accounts simultaneously. Effective time management skills help in prioritizing tasks and maximizing productivity.

Resilience and Persistence: Rejection is common in sales, so resilience and the ability to persist in the face of challenges are crucial for maintaining motivation and achieving success.

Problem-Solving Skills: Sales professionals encounter various challenges and objections from clients. Strong problem-solving skills enable them to find creative solutions and address customer concerns effectively.

Adaptability: The ability to adapt to changing market conditions, customer preferences, and company policies is important for staying competitive and achieving sales targets.

Tech Savviness: Proficiency in using sales and CRM software, as well as familiarity with digital communication tools and social media platforms, is increasingly important in today's sales environment.

Drive and Motivation: A proactive and results-driven mindset, coupled with a strong sense of ambition and motivation, is essential for consistently meeting and exceeding sales targets.

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