Human Resources Manager

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Job Title: Human Resource & Admin Manager

Location: Lahore, Pakistan

Department: Human Resources

Reports To: Group CEO

Company: OB Hospitality Group (Café Aylanto, Fuchsia, The Mad Italian, Fine Foods Co.)

Job Purpose:

To lead the Human Resources function for OB Hospitality Group, ensuring strategic alignment of HR initiatives with business objectives. The HR Manager will oversee recruitment, payroll, training & development, employee relations, performance management, and HR compliance across all brands under the group, maintaining a high-performance and people-centric culture.

Key Responsibilities:

• Develop and implement HR strategies aligned with the company's vision and business goals.
• Work closely with the leadership team to forecast talent needs and create succession plans.

2. Recruitment & Staffing

• Lead the end-to-end recruitment process for all positions across the group.
• Ensure quality hires through strategic sourcing, interviewing, and onboarding practices.
• Build partnerships with hospitality schools and training institutes for talent pipelines.

3. Training & Development

• Design and implement training programs focused on customer service, food & beverage excellence, compliance, and leadership.
• Coordinate with restaurant managers to identify skill gaps and address them through targeted learning.

4. Performance Management

• Manage the annual performance review process with KPIs tailored to each department.
• Support managers in conducting appraisals, feedback, and goal-setting.

5. Employee Relations & Culture

• Foster a positive and inclusive work environment rooted in hospitality excellence.
• Address employee grievances, disciplinary issues, and conflict resolution in a professional and timely manner.
• Lead internal engagement programs, employee recognition, and retention initiatives.

6. Compliance & HR Operations

• Ensure compliance with local labour laws and hospitality regulations.
• Maintain accurate employee records, contracts, and HR documentation.
• Attendance and payroll coordination with finance and ensure timely disbursement of salaries.

7. Organizational Development

• Champion organizational change initiatives and continuous improvement.
• Support expansion plans with scalable HR practices across new outlets or cities.

8. Admin functions

·Administration work

·EOBI monthly Challan's

·Social security monthly Challan's

·PFA license, medical and training

·Utility bills follow-up and verifications

·Printing and packaging

·Dengue team visits

• Strong interpersonal and communication skills
• Strategic thinking and hands-on execution
• In-depth knowledge of Pakistani labour laws
• Leadership in a multi-brand, fast-paced hospitality environment
• High emotional intelligence and problem-solving ability
• Proficient in HR software/tools (e.g., Odoo)

Education & Experience:

• Bachelor's or Master's degree in Human Resource Management
• 6+ years of HR experience, preferably 3+ years in the hospitality or food service industry
• Proven experience in managing HR for multi-location or multi-brand operations
• Odoo HR software experience preferred
• Based at OB Hospitality Group's head office in Lahore (on-site)
• Occasional travel to restaurants for audits, training, or support

Remuneration:

• Competitive salary package
• Annual performance-based bonus
• Benefits include medical insurance, vacation, sick days, dining discounts, and professional development opportunities

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionHuman Resources
• IndustriesHospitality

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