Customer Support Representative

1 week ago


Rawalpindi Cantonment, Pakistan Translation Empire PK Full time

UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for a Customer Support Specialist. The candidate must be proficient in English and must have exceptional communication skills.

Responsibilities:

  1. Manage/handle the outgoing/incoming calls professionally.
  2. Identify and assess customer's needs to achieve satisfaction.
  3. Give follow-up calls to the customers at a specified date and time.
  4. Stay up-to-date on product and service knowledge.
  5. Follow communication procedures, guidelines, and policies.
  6. Manage a large number of outbound/inbound calls.
  7. Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes.

Requirements:

  1. Excellent written and verbal communication skills, particularly in English.
  2. Strong problem-solving and troubleshooting abilities.
  3. Ability to remain calm and professional under pressure.
  4. Strong attention to detail and accuracy.
  5. Ability to work independently and as part of a team.
  6. Comfortable with technology and ability to quickly learn new systems.
  7. Ability to adapt to changing situations and priorities.

Shift Time:

Shift 1: Mon- Sat (onsite) 12pm-8pm, 1:30pm-9:30pm, 1pm-9pm.

Shift 2: Mon- Sat (onsite) 4pm-12am, 5:30pm-1:30am.

Shifts are aligned with UK timing.

Location:

DHA 1, Sector F, Rawalpindi.

Salary:

Market Competitive.

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