Shift Supervisors

4 weeks ago


Lahore, Punjab, Pakistan Second Cup Pakistan Full time

Purpose

Job Description (Shift Supervisor)

To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business and maintain a high level of service by being a leader for the baristas on shift.

Guest Service

Key Duties & Responsibilities:

  1. Greet all guests with a friendly smile
  2. Demonstrate passion and confidence for the Second Cup Brand
  3. Honor guests by providing quick, friendly and genuine service
  4. Generate guest satisfaction; respond appropriately to guest concerns.

Product Quality

  1. Ensure that Baristas maintain a high level of Second Cup standards for all products preparation.
  2. Ensure that Baristas follow all Second Cup standard recipes at all times
  3. Educate guests on Second Cup products and services

Teamwork

  1. Communicate with coworkers & management to solve issues and prove quality & service
  2. Always ready to assist baristas during peak business times
  3. Work with baristas and management to effectively implement positive change
  4. Contribute to a positive work environment
  5. Assist in the opening and/or closing of the café when required.

Cash Handling

  1. Ensure all Baristas are following cash handling procedures during shifts
  2. Follow business procedures for handling voids and cash handling mistakes
  3. End of shift reconciliation of cash and register records

Job Challenges

  1. Understand features and benefits of all Second Cup products
  2. Memorize drink recipes
  3. Face to face guest complaint issues
  4. Understand and troubleshoot any equipment issues
  5. Maintain coffee freshness standards while also controlling waste
  6. Suggestive selling
  7. Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions)
  8. Coach, train and assist Baristas during any shifts
  9. Work varied hours/days based on café requirements

Required Knowledge, Skills And Abilities

  1. Guest service skills (i.e. positive, caring attitude)
  2. Strong teamwork skills
  3. Cash handling, retail or food service experience preferred
  4. Product knowledge
  5. Selling Skills
  6. Handle multiple tasks at one time
  7. Maintain positive morale and professional attitude at all times

Extra Benefits

  1. Salary + Daily Tip
  2. International Certificates
  3. Health Insurance
  4. Paid Leave

Skills

Sales Skills, Cash Handling, Team Work

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan PR Next Full time

    -Looking for a Shift/Floor Supervisor for a National Retail ChainJob Overview:-As a Shift/Floor Supervisor, you will be managing the front-end operations and ensuring each customer has an excellent experience.Qualifications:Previous working experience as a Shift/Floor Supervisor or in a similar position for 1+ years.Degree in Masters of Business...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Night Shift SupervisorAbout the Role:The Night Floor Manager is a key position that oversees day-to-day operations during night shifts. This individual will be responsible for managing and leading a team of telemarketers, ensuring productivity and performance goals are met.


  • Lahore, Punjab, Pakistan beBee Careers Full time

    About This RoleThis is an excellent opportunity for an experienced Shift/Floor Supervisor to join our team and take on new challenges.You will be responsible for leading a team of staff and providing guidance and support to ensure the successful operation of our retail store.This role requires strong leadership skills, excellent communication skills, and the...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    **Call Center Supervisor Position**We are looking for a skilled Call Center Supervisor to lead our night-shift International Outbound Campaign call center operations.This role requires a strong leader with excellent communication skills who can thrive in a fast-paced environment.Responsibilities and Expectations:Lead a team of call center representatives to...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job OverviewWe are seeking a skilled and experienced Shift/Floor Supervisor to manage the front-end operations of our retail store.As a Shift/Floor Supervisor, you will be responsible for ensuring each customer has an excellent experience by managing the floor and providing exceptional customer service.


  • Lahore, Punjab, Pakistan Wasko International Full time

    Bachelor's degree and good English speaking skills.Experience Level: Prior experience is a must, ideally a minimum of 1-2 years. More experienced applicants will be preferred.Job Description:As an experienced Call Center Supervisor/Manager, you will play a critical role in managing our call center operations and ensuring the delivery of exceptional customer...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Description:A leading company seeks a seasoned Healthcare Call Center Supervisor to manage and support its expanding night shift team.Key Responsibilities:Supervise and develop a team of healthcare professionals to provide exceptional patient supportEvaluate and improve operational efficiency, ensuring seamless appointment scheduling and effective...

  • Cafe Managers

    4 weeks ago


    Lahore, Punjab, Pakistan Second Cup Pakistan Full time

    PurposeJob Description (Café Manager)Café Manager is responsible for the successful daily operations of the café. He/she hires, trains, manages, and supports shift supervisors and Baristas in order to ensure that the team will provide consistent products, a clean working environment, and the highest level of guest experience.Key Duties &...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Shift Manager Role: We are seeking skilled professionals to manage daily shifts, supervise staff, and ensure a smooth workflow. This position requires a customer-oriented mindset, with a focus on addressing queries and complaints promptly. Responsibilities include monitoring inventory and supply levels, preparing shift reports for performance evaluation, and...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Plant Maintenance Coordinator">About the Role:">We are seeking an experienced Plant Maintenance Coordinator to support our maintenance team and ensure the smooth operation of our facilities.">Main Responsibilities:">">Coordinate and schedule maintenance activities to ensure timely completion;">Manage and track maintenance records and...