
Shift Supervisors
15 hours ago
Purpose
Job Description (Shift Supervisor)
To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business and maintain a high level of service by being a leader for the baristas on shift.
Guest Service
Key Duties & Responsibilities:
- Greet all guests with a friendly smile
- Demonstrate passion and confidence for the Second Cup Brand
- Honor guests by providing quick, friendly and genuine service
- Generate guest satisfaction; respond appropriately to guest concerns.
Product Quality
- Ensure that Baristas maintain a high level of Second Cup standards for all products preparation.
- Ensure that Baristas follow all Second Cup standard recipes at all times
- Educate guests on Second Cup products and services
Teamwork
- Communicate with coworkers & management to solve issues and prove quality & service
- Always ready to assist baristas during peak business times
- Work with baristas and management to effectively implement positive change
- Contribute to a positive work environment
- Assist in the opening and/or closing of the café when required.
Cash Handling
- Ensure all Baristas are following cash handling procedures during shifts
- Follow business procedures for handling voids and cash handling mistakes
- End of shift reconciliation of cash and register records
Job Challenges
- Understand features and benefits of all Second Cup products
- Memorize drink recipes
- Face to face guest complaint issues
- Understand and troubleshoot any equipment issues
- Maintain coffee freshness standards while also controlling waste
- Suggestive selling
- Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions)
- Coach, train and assist Baristas during any shifts
- Work varied hours/days based on café requirements
Required Knowledge, Skills And Abilities
- Guest service skills (i.e. positive, caring attitude)
- Strong teamwork skills
- Cash handling, retail or food service experience preferred
- Product knowledge
- Selling Skills
- Handle multiple tasks at one time
- Maintain positive morale and professional attitude at all times
Extra Benefits
- Salary + Daily Tip
- International Certificates
- Health Insurance
- Paid Leave
Skills
Sales Skills, Cash Handling, Team Work
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