
Healthcare Call Center Supervisor
3 days ago
A leading company seeks a seasoned Healthcare Call Center Supervisor to manage and support its expanding night shift team.
Key Responsibilities:- Supervise and develop a team of healthcare professionals to provide exceptional patient support
- Evaluate and improve operational efficiency, ensuring seamless appointment scheduling and effective patient communication
- Develop and implement strategies to enhance team productivity and performance
- Analyze and resolve complex issues while maintaining the highest level of customer satisfaction
- Collaborate with senior management to optimize workflows and achieve business objectives
Requirements:
- Significant experience in patient support or a related field, preferably in a call center setting
- Superior verbal and written communication skills in English
- Exceptional leadership and analytical skills
- Able to work flexible hours, including nights
- Familiarity with electronic medical records (EMR) systems is advantageous
Benefits Package:
- A competitive compensation plan
- A supportive work environment
- Promotional opportunities for professional growth
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