Healthcare Call Center Supervisor

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description:

A leading company seeks a seasoned Healthcare Call Center Supervisor to manage and support its expanding night shift team.

Key Responsibilities:
  1. Supervise and develop a team of healthcare professionals to provide exceptional patient support
  2. Evaluate and improve operational efficiency, ensuring seamless appointment scheduling and effective patient communication
  3. Develop and implement strategies to enhance team productivity and performance
  4. Analyze and resolve complex issues while maintaining the highest level of customer satisfaction
  5. Collaborate with senior management to optimize workflows and achieve business objectives

Requirements:

  1. Significant experience in patient support or a related field, preferably in a call center setting
  2. Superior verbal and written communication skills in English
  3. Exceptional leadership and analytical skills
  4. Able to work flexible hours, including nights
  5. Familiarity with electronic medical records (EMR) systems is advantageous

Benefits Package:

  1. A competitive compensation plan
  2. A supportive work environment
  3. Promotional opportunities for professional growth


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