Customer Support Officer

4 days ago


Lahore, Punjab, Pakistan AffinityVibez Pvt Ltd Full time

AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Duties & Responsibilities:

  1. Provide excellent customer service and technical support to clients and customers via phone, email, and live chat.
  2. Respond to customer inquiries and issues in a timely and efficient manner.
  3. Troubleshoot and resolve technical issues with the services.
  4. Escalate complex issues to the appropriate department or team member for further assistance.
  5. Document and track customer interactions and issues as per company policies.
  6. Gather customer feedback and provide suggestions for improvements to products and services.
  7. Participate in ongoing training and development to stay informed about new products and services.
  8. Collaborate with other departments within the company to ensure a seamless customer experience.
  9. Meet and exceed customer satisfaction metrics and goals.

Salary + Benefits:

  1. Salary (As per the Interview).
  2. EOBI.
  3. Provident Fund.
  4. Monthly Performance based Bonus.
  5. Appreciation based Lunch/Dinner/Trips.
  6. Bi-Annual Increments + Performance-based Increments on Salary.
Job Specification

Required Skills:

  1. Strong customer service and technical support skills.
  2. Excellent English communication and problem-solving skills.
  3. Strong ability to multitask and prioritize.
  4. Experience with SAP and other software like CRM is a plus.
  5. Ability to work effectively in a team-oriented environment.
#J-18808-Ljbffr
  • Customer Services

    2 weeks ago


    Lahore, Punjab, Pakistan 247 Support Full time

    Bachelor's degree in any discipline, preferably in business, marketing, or communication, with a minimum CGPA of 3.Customer ServicesWe are seeking fresh graduates for On Rotation Customer Services job in our Lahore-based Office. As a successful candidate, you will join our dynamic team and provide support to our valued customers on a rotation basis.Job days...


  • Lahore, Punjab, Pakistan Abeeha Technologies Full time

    The Customer Support Officer is responsible for providing technical support to customers using Enterprise Resource Planning (ERP) software. The officer is responsible for ensuring customer satisfaction, resolving customer issues, and answering customer inquiries related to the software's functionality. This position requires an individual with strong...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...


  • Lahore, Punjab, Pakistan CIT Solutions Full time

    Customer Relation Officer (CRO) CIT Solutions, Pakistan We are seeking dynamic and motivated individuals for the position of Customer Relation Officer (CRO). The ideal candidate will be responsible for engaging with customers, understanding their needs, and providing exceptional sales and customer service support.To ensure success as a Customer Relation...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We are looking for an Office Support Specialist to join our team. In this role, you will provide exceptional customer service, respond to customer inquiries, and resolve issues in a timely and professional manner.Job Description:The Office Support Specialist will be responsible for managing customer orders, tracking shipments, and gathering feedback to...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking a skilled Business Support Officer to assist in business development initiatives, identify new markets, and support client relationships.Key Responsibilities:Support business growth by analyzing market trends and developing strategic plansAssist in managing customer relationships and maintaining satisfaction levelsCollaborate with internal...


  • Lahore, Punjab, Pakistan Oakmount Full time

    We're HiringLooking for a rewarding career in customer support? We've got the perfect role for you Apply now for the Customer Support Executive position and enjoy excellent benefits and growth opportunitiesWhat's in it for you?Night shift (5 PM - 2 AM)Salary: 40KFluent English skills requiredWeekends offProvident Fund & company-provided transport (for...


  • Lahore, Punjab, Pakistan TransData Full time

    Direct message the job poster from TransDataHR - Talent Acquisition - Technical Recruiter at TransData International ISO Certified Lead Implementer (ISO 9001, ISO 27001 & ISO 18295)Company DescriptionTransData is an end-to-end digital technologies services & solutions partner serving companies of all sizes. Our team is dedicated to boosting business...


  • Lahore, Punjab, Pakistan Internetwork Expert Full time

    Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.As a Technical Support Officer, you will work closely with the clients to...


  • Lahore, Punjab, Pakistan LS Business Solutions Full time

    Customer Support ExecutiveLS Business Solutions, PakistanNight Shift US CampaignExperience: Fresh or 1 to 2 years in CSR or TSRSkills Required: Good communication and convincing power, fluent in English, proficiency in MS Office, and ability to work with CRM.Salary: 25K to 50K + uncapped commissionJob SpecificationResponsibilities:Provide excellent customer...