Customer Support Officer

7 days ago

Lahore, Punjab, Pakistan AffinityVibez Pvt Ltd Full time

AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Duties & Responsibilities:

  1. Provide excellent customer service and technical support to clients and customers via phone, email, and live chat.
  2. Respond to customer inquiries and issues in a timely and efficient manner.
  3. Troubleshoot and resolve technical issues with the services.
  4. Escalate complex issues to the appropriate department or team member for further assistance.
  5. Document and track customer interactions and issues as per company policies.
  6. Gather customer feedback and provide suggestions for improvements to products and services.
  7. Participate in ongoing training and development to stay informed about new products and services.
  8. Collaborate with other departments within the company to ensure a seamless customer experience.
  9. Meet and exceed customer satisfaction metrics and goals.

Salary + Benefits:

  1. Salary (As per the Interview).
  2. EOBI.
  3. Provident Fund.
  4. Monthly Performance based Bonus.
  5. Appreciation based Lunch/Dinner/Trips.
  6. Bi-Annual Increments + Performance-based Increments on Salary.
Job Specification

Required Skills:

  1. Strong customer service and technical support skills.
  2. Excellent English communication and problem-solving skills.
  3. Strong ability to multitask and prioritize.
  4. Experience with SAP and other software like CRM is a plus.
  5. Ability to work effectively in a team-oriented environment.
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