Salesforce Business Analyst

Company, headquartered in Dubai, is a leading provider of innovative digital solutions and customer engagement platforms. We help businesses worldwide achieve digital transformation and operational excellence through cutting-edge technology and industry-leading expertise.

We are currently seeking a Salesforce Business Analyst & Project Manager to join our dynamic team. This dual-role position offers the opportunity to shape end-to-end Salesforce projects—from gathering requirements and solutioning to delivery and ongoing client relationship management.

Key Responsibilities

1. Business Analysis
   • Collaborate with stakeholders to capture, analyze, and document business requirements related to Salesforce implementations and enhancements.
   • Translate business needs into clear, concise user stories and acceptance criteria for the development team.
   • Conduct thorough analysis of existing business processes to identify areas for improvement.
   • Recommend and implement Salesforce-driven solutions that streamline workflows and increase operational efficiency.
   • Act as the primary liaison between technical teams and business stakeholders, ensuring alignment on project goals and deliverables.
   • Facilitate workshops, discovery sessions, and demonstrations to validate requirements and solution designs.
   • Perform data analysis to identify trends, gaps, and opportunities for better decision-making.
   • Support teams with reporting and dashboards in Salesforce to provide actionable insights.
2. Project Management
   • Define project scope, objectives, success criteria, and deliverables in alignment with organizational goals.
   • Develop detailed project plans, timelines, and budgets while actively monitoring progress and adjusting as needed.
   • Coordinate cross-functional teams (developers, testers, analysts) to ensure smooth project execution.
   • Allocate tasks, track deliverables, and resolve issues or roadblocks in a timely manner.
   • Proactively identify project risks, develop mitigation strategies, and escalate critical issues to stakeholders.
   • Manage changes to the project scope or schedule, ensuring minimal disruption to objectives.
   • Provide regular project status updates to stakeholders, highlighting key milestones, risks, and next steps.
   • Organize and lead project meetings, including kickoffs, stand-ups, and retrospectives.

Qualifications & Experience

• Education: Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field. A Master's degree or MBA is a plus.
• 3-5 years of hands-on experience in Salesforce as a Business Analyst, Project Manager, or similar role.
• Working knowledge of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
• Certifications such as Salesforce Administrator, Salesforce Business Analyst, or PMP/Prince2 are highly desirable.
• Technical Proficiency: Familiarity with Agile/Scrum methodologies and tools (e.g., Jira, Trello). Basic understanding of Apex, Visualforce, and Lightning Web Components is a plus (though not required).
• Exceptional communication, negotiation, and stakeholder management skills in proficient English.
• Strong analytical and problem-solving abilities with keen attention to detail.
• Ability to balance competing priorities and work under tight deadlines.

Key Skills

• Business Analysis & Requirements Gathering
• Risk Mitigation & Issue Resolution
• Reporting & Dashboard Creation in Salesforce
• User Acceptance Testing (UAT) Coordination

Why Join Company

• Innovative Environment: Work at the cutting edge of digital transformation, leveraging the latest Salesforce technologies.
• Career Growth: Access to continuous learning, professional development, and leadership opportunities.
• Diverse Team: Join a network of professionals working in a collaborative and inclusive culture.
• Competitive Compensation: We offer an attractive salary, yearly salary increase comprehensive benefits (quality medical insurance) and we compensate necessary over time.
• Work-Life Balance: We value a healthy work-life balance and offer flexible working arrangements.

Mid-Senior level

Full-time

Business Development and Sales

Information Services