Salesforce Head

Tkxel is a leading software development company located in Reston, Virginia. We are committed to developing innovative software solutions for leading enterprises in the world, helping them grow their businesses using the latest technology solutions.Job Description

The Salesforce Head will lead the strategic planning, implementation, and optimization of Salesforce solutions to drive business growth and operational efficiency. This role involves managing a team, aligning Salesforce strategies with business objectives, and fostering innovation in CRM solutions.

• Develop and execute a comprehensive Salesforce strategy to meet business goals and improve customer relationship management.
• Lead the Salesforce team, including developers, administrators, and analysts, to ensure timely and high-quality project delivery.
• Oversee end-to-end Salesforce implementation, integration, and optimization across business units.
• Collaborate with cross-functional teams to gather requirements and design tailored Salesforce solutions.
• Ensure data accuracy, security, and compliance within the Salesforce ecosystem.
• Analyze business needs and trends to identify opportunities for process improvements and automation using Salesforce.
• Provide technical leadership and mentorship to the Salesforce team, fostering skill development and innovation.
• Monitor and report on the performance of Salesforce teams and initiatives, aligning with their KPIs.
• Develop processes and procedures to improve efficiency and timely delivery.
• Do capacity planning for the Salesforce team, conducting interviews and capability analysis of the team.

Requirements

Technical Skills:

• Strong knowledge of Salesforce platform capabilities, design patterns, limitations, and best practices.
• Familiarity with Agile or Scrum methodologies for project management.
• Strong problem-solving and decision-making skills.
• In-depth functional knowledge of Salesforce modules like (at least 2 of these are mandatory) Sales Cloud, Service Cloud, Marketing Cloud, and AppExchange.
• Strong understanding of CRM principles and business process automation.
• Excellent communication skills, able to interact with both technical and non-technical stakeholders.
• Project Management: In-depth knowledge and capability to manage a project single-handedly, plan budgets, and meet project deadlines.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• 10+ years of experience in Salesforce administration, development, and architecture.
• Experience with CI/CD pipelines and Salesforce DevOps tools (e.g., Copado, Gearset).
• Proven leadership experience managing Salesforce teams and large-scale implementations.
• Salesforce certifications such as Salesforce Administrator, Developer, or Architect are highly preferred.

Strategic Thinking:

• Anticipates challenges and develops proactive solutions.
• Makes data-driven decisions to maximize Salesforce's value to the business.

Adaptability and Resilience:

• Adapts to rapidly changing business needs and technological advancements.
• Handles setbacks with resilience and maintains focus on solutions.

Customer-Centric Approach:

• Prioritizes enhancing the customer experience through tailored Salesforce solutions.
• Maintains a deep understanding of end-user needs and ensures Salesforce tools address them effectively.
• Drives initiatives that improve customer engagement and satisfaction.

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