Call Quality Analyst

About This RoleThis is an exciting opportunity to join our organization as a Call Quality Analyst, where you will play a vital role in ensuring that our customer service teams provide exceptional service to our customers. As a Call Quality Analyst, you will be responsible for monitoring and evaluating customer interactions to identify areas for...

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Translation Empire PKTranslation Empire PK has been offering high-quality language services since 2008, with over 2700 qualified translators covering 300 languages. We help individuals overcome language barriers and improve communication in various settings, from...

Job Title: Call Quality AnalystKey Responsibilities:Monitor inbound and outbound calls to ensure high-quality communication.Evaluate call performances based on professionalism, policy adherence, and key performance indicators.Provide constructive feedback to agents and team leads to enhance their skills.Identify areas for improvement and assist in coaching...

Looking for Customer Care Representatives (CCR) for our loan recovery call centre.Seniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentGet notified when a new job is posted. Sign in to set job alerts for "Agent" roles.Related roles:Regional Representative - Agent RecruitmentSales Agent – CSR for International...

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from TechNestPkJob Title:Quality Assurance Analyst (Mobile apps)Job Type:Full-time, OnsiteTiming: 9:00 am to 6:00 pmExperience: 2 to 3 years of experience in quality assurance of mobile apps.Job specification:Responsible for creating testing artifacts, including but...

We are seeking a skilled professional to join our team as a Quality Assurance Specialist. This is an excellent opportunity for someone who wants to make a meaningful contribution to ensuring high-quality interactions with customers.Key Responsibilities:Evaluate communication, professionalism, and policy adherence during inbound and outbound calls.Provide...

Job Summary: We are seeking a highly skilled Call Quality Analyst to join our team. As a Call Quality Analyst, you will be responsible for ensuring the highest level of quality in our customer interactions.Key Responsibilities:Monitor and evaluate inbound and outbound calls to identify areas for improvement.Develop and implement coaching plans to enhance...

QA Performance AnalystThe ideal candidate will evaluate and assess sales calls, emails, and chats for quality, accuracy, and adherence to guidelines. Providing timely feedback and coaching sessions is also a key responsibility.

We are looking for a highly motivated Quality Assurance Analyst to join our team.The ideal candidate will have a solid grasp of the QA cycle and processes, as well as an understanding of black box testing of games. As a Quality Assurance Analyst, you will conduct manual black box testing of iOS and Android games, identifying and reporting issues, and...

SQA & Business AnalystOverviewWe are seeking an Experienced SQA & Business Analyst to ensure the quality of .NET and Angular applications.