Phone Banking Officer

2 days ago


Lahore, Punjab, Pakistan Ask Development Full time

The candidates should be able to understand and speak English fluently.
Neutral Urdu accent is preferred.
To ensure customer questions about bank products are addressed and to solve any problems they might have following the bank's procedures.
To ensure phone calls are answered and listen to customers' questions and concerns.
Meet all service standards and quality parameters on all calls.
To service and maintain customer relations through the Phone Banking channel.

Job Specification

Good communication skills.
Can work in rotational shifts.
Fluency in spoken English and Urdu languages.
Open to working in rotational shifts.

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