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Banking and Customer Support Professional

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

As a key member of our team, you will be responsible for delivering exceptional customer experiences through phone-based interactions.

Responsibilities:
  • Respond promptly to customer inquiries, addressing their concerns and needs.
  • Provide expert guidance on banking products and services, ensuring customers make informed decisions.
  • Support customers with account management and transactional activities, ensuring seamless execution.
  • Escalate complex issues to senior colleagues, collaborating to resolve customer complaints efficiently.
  • Maintain detailed records of customer interactions and transactions, adhering to regulatory requirements.
  • Monitor and report on performance metrics, identifying areas for improvement.
Requirements:
  • Relevant academic qualifications and/or certifications.
  • Experience working in customer-facing roles, preferably in the banking sector.
  • Flexibility to work varying shifts, including evenings and weekends.
  • Strong communication and problem-solving skills, with ability to work under pressure.