Core Banking Support Officer

18 hours ago


Lahore, Punjab, Pakistan FINCA Impact Finance Full time
Core Banking Support Officer
FINCA Impact Finance , Pakistan

Core Banking Support Officer is a part of FINCA's Core Banking Application support team – responsible for functional and technical support services to Orbit-R and FlexCube Core Banking Solution, deployed in number of Subsidiary entities of FINCA Impact Finance network.

Under supervision and guidance by the Global Application Services Manager, the responsibilities and deliverables of Support Officer are determined as follows:

Accountabilities

Advanced level Service Desk support incidents and service requests related to Core Banking Application, escalated from Application Support teams in Subsidiary entities.

Specifically:

  • Analysis and resolution of incidents within the frames of target SLAs.
  • Identification of root causes for application errors, escalating serious concerns to the GAS Manager.
  • Analyses of resolved incidents to identify repeated failures and document resolution steps – to ensure prompt resolution of related issues.
  • Categorize, prioritize, and document problems identified throughout support services.
  • Documenting processes and monitoring application performance metrics.
  • Consulting with Vendors and the Global IT team members to improve application performance.
  • Provide on-demand support to requests related to CBS.
  • Efficiently use tools supporting the service delivery process, such as: Manage Engine Service Desk, TFS and Project Server.
  • Change Management regarding Core Banking System.
Job Specification

Qualifications

  • Bachelor's Degree in Computer Science, Information Systems required;

Experience

  • Minimum of 4 years of advanced Technical Support and troubleshooting experience.
  • Experience of supporting CBS (e.g., FLEXCUBE, FINASTRA), ERP or CRM will be considered a plus;
  • Or Minimum of 4 years of experience in supporting software applications;
  • Or Minimum of 4 years of experience in Oracle PL/SQL, proven ability to create and analyze complex scripts;

Knowledge and Skills

  • Sense of logic and creative problem-solving abilities.
  • Detail-oriented, well-organized work style.
  • Strong focus on resolving issue on first contact, ability to discern when issue should be escalated for higher support level.
  • Excellent verbal and written communication skills delivered over the MS Teams and via email. Ability to communicate clearly.
  • Ability to work independently, stay organized and be diligent on follow-ups.
  • Solid knowledge of ITIL standard (certification will be considered a plus).
  • Strong commitment with the social mission of FINCA.

Language Skills

  • Fluency in English required;

Availability to travel up to 10% of the time

The position will be based in Lahore, Pakistan

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan beBee Careers Full time

    Skills and QualificationsThe ideal candidate will have:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work effectively in a team environment.Proven experience in technical support and troubleshooting.Familiarity with Core Banking Systems and software applications.Knowledge of ITIL standards and...

  • Phone Banking Officer

    18 hours ago


    Lahore, Punjab, Pakistan ASK Development Ltd. Full time

    Phone Banking Officer / Customer Service Representative ASK Development Ltd., Pakistan 1. Answering calls from customers and addressing their inquiries.2. Providing information on banking products and services.3. Assisting customers with transactions and account-related issues.4. Providing support for online banking and mobile app use.5. Resolving customer...


  • Lahore, Punjab, Pakistan Standard Chartered Full time

    Key ResponsibilitiesAcquire new-to-bank priority qualified clients through effective relationship building and identification of client needs.Provide exceptional service to assigned clients, resolving issues and exceeding their expectations.Cross-sell products to clients post-need identification, ensuring seamless integration with existing services.Increase...


  • Lahore, Punjab, Pakistan Ask Development Full time

    The candidates should be able to understand and speak English fluently.Neutral Urdu accent is preferred.To ensure customer questions about bank products are addressed and to solve any problems they might have following the bank's procedures.To ensure phone calls are answered and listen to customers' questions and concerns.Meet all service standards and...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Role:Contact Centre OfficerHandle customer calls and inquiries, addressing their concerns and providing solutions.Assist customers with transactions and account-related issues, providing information on banking products and services.Resolve technical issues and provide assistance with online banking and mobile app use.Maintain accurate records of customer...


  • Lahore, Punjab, Pakistan Design & Engineering System Full time

    We are looking for a Head of Corporate Banking to join our team at Design & Engineering System. The successful candidate will be responsible for providing key support in dealing with all banks regarding their bank clearance and other financial facilities.Key ResponsibilitiesThe ideal candidate will be a strong finance professional who knows how to work...


  • Lahore, Punjab, Pakistan Ask Development Full time

    Job Title: Phone Banking OfficerWe are seeking an experienced Phone Banking Officer to join our team at Ask Development. The ideal candidate will possess excellent communication skills, a strong understanding of customer service principles, and the ability to work effectively in a team environment.About the Role:The successful candidate will be responsible...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job RequirementsTo be successful in this role, you will need:A Bachelor's Degree in Computer Science, Information Systems required;Minimum of 4 years of advanced Technical Support and troubleshooting experience.Experience of supporting CBS (e.g., FLEXCUBE, FINASTRA), ERP or CRM will be considered a plus;Or Minimum of 4 years of experience in supporting...


  • Lahore, Punjab, Pakistan Xad Technologies LLC Full time

    Support Services Assistant Job SummaryXad Technologies LLC is seeking a highly organized and detail-oriented Support Services Assistant to join our team. As a Support Services Assistant, you will provide administrative support to the Management and the Project Core Team.Your primary responsibilities will include:Providing administrative support to the...


  • Lahore, Punjab, Pakistan Xad Technologies LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Xad Technologies LLC. As an Administrative Support Specialist, you will provide administrative support to the Management and the Project Core Team.Your primary responsibilities will include:Providing administrative support to the Project...


  • Lahore, Punjab, Pakistan Mobilink Bank Full time

    Job DetailsWhat is Relationship Officer SME - MMBL?In Mobilink Bank, a Relationship Officer SME (Small and Medium Enterprises) is typically responsible for managing relationships with small and medium-sized business clients. Their primary focus is on cultivating and maintaining strong relationships with SME clients to meet their financial needs and...


  • Lahore, Punjab, Pakistan Mobilink Bank Full time

    Job DetailsWhat is Relationship Officer SME - MMBL?In Mobilink Bank, a Relationship Officer SME (Small and Medium Enterprises) is typically responsible for managing relationships with small and medium-sized business clients. Their primary focus is on cultivating and maintaining strong relationships with SME clients to meet their financial needs and...


  • Lahore, Punjab, Pakistan Standard Chartered Life and Careers Full time

    Job SummaryThis role will be responsible to continuously identify opportunities to improve client efficiency and performance, ensure the team manages all non-complex implementations and standard maintenance requests end to end, and provide second-level customer support to resolve technical operating problems.Key ResponsibilitiesContinuously identify...


  • Lahore, Punjab, Pakistan Xad Technologies LLC Full time

    Job DescriptionXad Technologies LLC is seeking an experienced Office Operations Manager to join our team. As an Office Operations Manager, you will be responsible for ensuring the smooth operation of our office.Your primary responsibilities will include:Providing administrative support to the Project Core Team and the management.Maintaining and updating...


  • Lahore, Punjab, Pakistan Pakistan Human Resource Full time

    Pakistan Human Resource is committed to recruiting talented professionals who share our passion for excellence and innovation.About the JobThis is an exciting opportunity to join our team as a Corporate Islamic Banking Executive. You will work closely with our clients to understand their business needs and provide tailored solutions that meet their...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    About the Role:An exciting opportunity has arisen for an administrative accounting officer to join our team. In this role, you will be responsible for supporting clients with a range of accounting tasks, including financial data entry, bank reconciliations, and the preparation of financial statements.Key ResponsibilitiesUpdate banking transactions on client...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing advanced level service desk support incidents and service requests related to Core Banking Applications.Your key responsibilities will include:Analysis and resolution of incidents within the...


  • Lahore, Punjab, Pakistan Core Medical Billing Full time

    Core Medical Billing is a team of professionals in Lahore committed to providing comprehensive medical billing services to healthcare providers. The company aims to streamline billing processes, maximize revenue, and reduce administrative burdens for clients.Role DescriptionThis is a full-time on-site role for a Business Development Manager at Core Medical...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Summary:Customer Service RepresentativeWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. The successful candidate will be responsible for answering customer calls and inquiries, addressing their concerns and providing solutions.Key Responsibilities:Provide excellent customer service,...


  • Lahore, Punjab, Pakistan Epic Consulting Group Full time

    Role OverviewEpic Consulting Group seeks an Executive Support Officer to manage the day-to-day activities of our Lahore office.The ideal candidate will have strong organizational skills and be able to communicate effectively with government departments.Responsibilities:Liaising with government departmentsManaging office operationsDeveloping budget...