Executive Manager Branch Operations

6 days ago


Islamabad, Islamabad, Pakistan Mobilink Bank Full time

Department: Branch Operations

Reports To: Head Branch Operations Support Unit

Job Grade: VP

Total Positions: 01

Job Location: Head Office, Islamabad

What is Executive Manager Branch Operations - MMBL?

The Executive Manager, Branch Operations is responsible for managing regional banking operations, ensuring effective coordination with BSMs and reportees to meet operational goals. This role strengthens operational controls, implements banking policies, and drives efficiency through change plans. The manager identifies operational risks, ensures corrective actions are taken, and conducts regular onsite branch visits for reviews. They monitor branch performance via BI reports, support BSMs in achieving goals, and ensure strict adherence to policies. Additionally, the manager tracks corrective actions from audits and SBP inspections.

What Executive Branch Operations - MMBL Does?

  • Review, evaluate, and extend support for the implementation/revision of various operational policies.
  • Set Key Performance Indicators (KPIs) for Branch Banking Operations for regular monitoring.
  • Resource Planning, Capacity Building & Training: Ensure timely hiring and transfer of operational staff in consultation with BSMs/BMs, participate in the interview process, optimize staff development at branches, and conduct volume/capacity analysis to improve operational efficiencies and employee performance.
  • Ensure timely reporting of incidents related to fraud, forgery, and operational loss.
  • Set deterrents against fraud, forgeries, and operational losses in banking operations.
  • Develop a compliance culture in branches and work with teams to achieve a branch environment that meets desired benchmarks for fraud prevention.
  • Enforce compliance with Consumer Protection Guidelines & Regulations within branch banking operations.
  • Ensure the implementation of Service Quality Guidelines across all branches.
  • Supervise the area/branch operations team in resolving staff disputes and foster inter-functional harmony.
  • Ensure good service quality ratings are maintained at branches.

What are we looking for and what does it require to be Executive Manager Branch Operations - MMBL?

  • Education: Bachelor's/Master's in Business Administration, Finance, or related field.
  • Experience: 7 years in Branch Banking, with at least 3 years in the same role.
  • Strong understanding of banking regulations, audit processes, and banking products.
  • Proven ability to lead teams, manage incentive programs, and implement staff training.
  • Knowledge of SBP policies, prudential regulations, and statutory laws.
  • Experience with Alternate Delivery Channels (ADCs) and compliance mechanisms.
  • Strong interpersonal, communication, and team-building skills.
  • Ability to manage multiple tasks, solve complex problems, and work under pressure.
  • Strong internal control, monitoring skills, and alignment with bank's strategy.
  • Proficient in report writing, business communication, and fraud mitigation.
  • Adaptable to changes in technology, regulations, and internal controls.

About MMBL:

Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

Why Join MMBL?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavour.

#J-18808-Ljbffr

  • Islamabad, Islamabad, Pakistan IGI Family Takaful Full time

    Assistant Branch Manager IGI Family Takaful , Pakistan We are seeking an Assistant Branch Manager to lead and manage a sales team to achieve the sales targets assigned by the company.Job ResponsibilitiesHire and train a competent sales team.Schedule work and share a vision with the team.Motivate staff and provide focus to achieve sales goals.Inspire and lead...

  • Operations execution

    3 weeks ago


    Islamabad, Islamabad, Pakistan SWATX Full time

    SWATX is looking for an Operations Execution specialist to streamline and enhance our operational processes. This role is crucial for ensuring that our operations run efficiently and effectively, aligning with our strategic goals. The successful candidate will be responsible for executing operational plans, monitoring performance metrics, and implementing...


  • Islamabad, Islamabad, Pakistan Pak-Qatar Family Takaful Limited Full time

    Pak-Qatar Family Takaful Limited, Pakistan- Responsible for executing and managing company projects that includes carrying all types of designing, construction, renovations, refurbishment and maintenance work in branch offices of North Region, within quality standards and timelines as per guidelines.- To oversee and coordinate the staff who maintains and...


  • Islamabad, Islamabad, Pakistan Mobilink Bank Full time

    Department: Central Finance & AccountsReports To: Head AccountsJob Grade: VPTotal Positions: 01Job Location: Head Office, IslamabadWhat is Executive Manager Accounts - MMBL?The Executive Manager Accounts at MMBL is responsible for overseeing the Bank's financial accounting and reporting function. The role involves reviewing monthly financial statements...


  • Islamabad, Islamabad, Pakistan Mobilink Bank Full time

    OverviewDepartment: Risk ManagementReports To: Head Enterprise Risk ManagementJob Grade: OG-ITotal Positions: 01Job Location: Head Office, IslamabadWhat is Assistant Manager Operational Risk- IT & Digital Risk - MMBL?The Assistant Manager – Operational Risk (IT & Digital Risk) assists the Unit Lead in identifying, assessing, monitoring, and mitigating...


  • Islamabad, Islamabad, Pakistan PTCLal Full time

    ARE YOU READY TO RISE WITH PTCL GROUPWith our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to...


  • Islamabad, Islamabad, Pakistan RFZ Digital Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from RFZ DigitalProduct Designer | Digital Marketer | NFT Artist | Author | MBA |We are seeking a detail-oriented and proactive Real Estate Operations Executive to support our client. The ideal candidate will manage day-to-day operations, assist with landlord and...


  • Islamabad, Islamabad, Pakistan HBL Full time

    Branch | Certified Trade Sales ProfessionalCompany DescriptionHBL, Pakistan's leading bank, was the first commercial bank established in Pakistan in 1947. Over the years, HBL has expanded its branch network and remains the largest private sector bank in Pakistan, with over 1,728 branches and 2,300 ATMs worldwide, serving 37 million clients. HBL is dedicated...


  • Islamabad, Islamabad, Pakistan beBeeOfficeManager Full time 60,000 - 120,000

    Job Description:Manage office operations and ensure procedures are organized.Partner with HR to maintain office policies as necessary.Coordinate with the IT department on all office equipment.Manage relationships with vendors, service providers, and landlord, ensuring timely payments and invoicing.Manage contract and price negotiations with office vendors...

  • Customer Care

    5 days ago


    Islamabad, Islamabad, Pakistan Tianshi International Pakistan Co. (Pvt) Ltd Full time

    OverviewBachelors/Master degree in Journalism, Mass communicationResponsibilitiesReceive, scrutinize and resolve the complaints in an authorized and timely fashionShriveling the market operations to ensure the smooth and compliant functioningCoordination with market and leaders to acquire the relevant informationKeeping an eye on the operations of all the...