Senior Voice Engineer

2 weeks ago


Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full time
Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, IT Engineering

General Summary:

The individual will focus on managing VoIP and Web-Ex Contact Center solutions to ensure smooth and efficient operations. Responsibilities include service monitoring, maintenance, infrastructure and client support, and project/upgrade work for supported services and technologies.

Key Responsibilities:
  1. Deployment, support, and troubleshooting of TEAMS Phone System.
  2. Strategic thinking and technical decision-making to drive initiatives.
  3. Communication across organizational levels regarding Team's and Office 365 Platform Services.
  4. Leading complex projects demonstrating technical and strategic skills.
  5. Utilizing PowerShell for system management.
  6. Integrating Ribbon SBCs with MS Teams Direct Routing, including deployment and troubleshooting.
  7. Managing Poly (HP) Devices, deploying and troubleshooting Teams Phone System and Poly Devices.
  8. Configuring and integrating Unified Messaging with M365.
  9. Handling field requests, modifying agent profiles, and designing call flows.
  10. Performing Tier 3 operations, maintenance, and upgrades in the call center environment.
  11. Demonstrating expertise in WxCCE components for configuration and troubleshooting.
  12. Analyzing logs to diagnose and resolve issues.
  13. Supporting contact center stakeholders through configuration and testing.
Minimum Qualifications:
  • 3+ years of IT experience with a Bachelor's degree, or 5+ years without a Bachelor's degree.
  • Experience with SBCs, Unified Communications, and Contact Center technology (8+ years).
  • Certifications in relevant Microsoft Technologies like MS-721, Webex Contact Center, etc.
  • Physical ability to transport and install equipment up to 20 lbs.

Education: Bachelor's/Master's in Information Technology or equivalent.

Additional Information:

Qualcomm is an equal opportunity employer. For accommodations, contact disability-accomodations@qualcomm.com. Qualcomm expects compliance with all applicable policies and procedures. Unsolicited resumes from staffing agencies are not accepted.

If you need more information about this role, please contact Qualcomm Careers.

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