Customer Services Specialist

4 weeks ago

Karachi, Sindh, Pakistan ibex. Pakistan Full time

Join to apply for the Customer Services Specialist role at ibex. Pakistan.

ibex. Pakistan is seeking a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with queries and concerns, providing accurate resolutions according to defined processes via calls. We value personality, passion, and work ethic over experience, and a sense of humor is a plus.

Qualifications
  • O Levels/Matriculation or above
  • Excellent written and verbal English communication skills
  • Proficiency in MS Office, especially MS Excel and MS Word
Perks of Being an Ibexian
  • Medical insurance & OPD
  • Provident fund with investment options
  • Leave encashment and annual leaves
  • On-the-job training
  • Two days off per week
  • Ergonomic furniture and infrastructure
  • Referral rewards
  • Annual increment
  • Conveyance and loan facilities
  • Employee appreciation programs

The salary for this position can go up to Rs. 100,000/month. We pay well for this role because we hire great people who do great work. Your past experience is less important than the value you'll bring to our team.

Responsibilities
  • Deliver exceptional customer experience aligned with performance objectives and client core values
  • Communicate courteously and attentively to create a friendly, caring image
  • Provide alternatives for unavailable products/items on the e-commerce platform
  • Follow standard processes and procedures for resolution
  • Stay updated with system information, process changes, and upcoming updates
Additional Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Outsourcing and Offshoring Consulting

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