
Customer Services Specialist
4 weeks ago
Join to apply for the Customer Services Specialist role at ibex. Pakistan.
ibex. Pakistan is seeking a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with queries and concerns, providing accurate resolutions according to defined processes via calls. We value personality, passion, and work ethic over experience, and a sense of humor is a plus.
Qualifications- O Levels/Matriculation or above
- Excellent written and verbal English communication skills
- Proficiency in MS Office, especially MS Excel and MS Word
- Medical insurance & OPD
- Provident fund with investment options
- Leave encashment and annual leaves
- On-the-job training
- Two days off per week
- Ergonomic furniture and infrastructure
- Referral rewards
- Annual increment
- Conveyance and loan facilities
- Employee appreciation programs
The salary for this position can go up to Rs. 100,000/month. We pay well for this role because we hire great people who do great work. Your past experience is less important than the value you'll bring to our team.
Responsibilities- Deliver exceptional customer experience aligned with performance objectives and client core values
- Communicate courteously and attentively to create a friendly, caring image
- Provide alternatives for unavailable products/items on the e-commerce platform
- Follow standard processes and procedures for resolution
- Stay updated with system information, process changes, and upcoming updates
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Outsourcing and Offshoring Consulting
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