Service Technician I

4 weeks ago

Zhob District, Balochistan, Pakistan NATIONAL TELEPHONE CO-OP ASSN Full time

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Twin Valley is a fourth-generation family-owned broadband and communications company based in Kansas. We call small-town Kansas home, and we are fiercely committed to the long-term success of our neighbors. We have been innovating for more than 80 years to help unlock possibilities for families, businesses and communities for generations. As a full-service entertainment provider, we deliver hometown service with the cutting-edge technology of the most connected cities. With Twin Valley, you can tap into the larger world with the most reliable connections, delivered at blazing speeds.

Join in on the Success

At Twin Valley, team members enjoy the core values of a multi-generational, family-run business, combined with the competitive pay and benefits of a leading broadband and communications company. We live, work and play in the communities we serve, and many of our employees grew up in rural Kansas. So we have a special bond with our customers and take pride in providing cutting-edge connectivity to our families, friends and neighbors. It's no wonder that Twin Valley keeps getting accolades, with recent "Best Places to Work" and "Business of the Year" awards

Job Summary:

As a Service Technician 1, you play a key role in accelerating organizational success by installing, repairing, and maintaining business and residential telephone, internet, security, and TV services.

Key Accountabilities:

  • Customer Experience
  • Install & Repair Expertise
  • Determining Service Needs
    • Sell & Upgrade Services
  • Product & Service Expertise
    • Plant & Software Expertise
  • Competitive Knowledge

Required:

  • High school diploma or equivalent experience.
  • Experience in office productivity software (email, calendar, word processing, spreadsheets, presentation software, etc.).
  • Skill in reading blueprints, maps, and similar drawings.
  • Skill in identifying defective cable using test equipment.
  • Skill in operating various hand and power tools.
  • Knowledge of basic electronics, cable installation, and repair procedures required.
  • Hold and maintain a valid driver's license with a driving record that meets the criteria of the company's insurance carrier for acceptance of coverage.

Preferred:

  • Associate degree in electronics, telecommunications, or the equivalent.
  • Minimum of one year of experience in a telecommunication or CATV technical position, or two years of telecommunications school.
  • Experience troubleshooting, installing, and repairing services on different telecommunication platforms including POTS, ADSL, VDSL, FTTx, DOCSIS, and PtMP Wireless.
  • Experience with a variety of plant facilities including copper, coaxial, and fiber-optic.
  • Experience with special circuits, carrier equipment, and transport equipment.
  • Knowledge of basic wireless and wired networking.
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