Executive Customer Operations

2 weeks ago

Khanpur, Punjab, Pakistan PTCLal Full time

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

IN THIS ROLE YOU WILL

Be responsible to manage 6K customers` connections in 11 towns/cities: Khan Pur, Allah Abad, Jetha Bhutta, Liaqat Pur, Fateh Pur Kamal, Feroza, Jan Pur, Khan Bela, Mianwali Qureshian, T.M.Pannah, Zahir Pir.

HOW CAN YOU EXPRESS YOUR TALENT

  • Ensure timely execution of maintenance projects to improve operational KPIs (Copper/FF network).
  • Achieve quality installations while adhering to SLAs and zero pendency.
  • Identify and implement Preventive Maintenance for Copper/FF networks to enhance customer experience.
  • Maintain accurate mapping of Copper/FF network infrastructure.
  • Promote HSE compliance to reduce accidents/injuries among field workers and vendors.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

  • BS in Telecom/Electrical Engineering.
  • 0–1 year of relevant experience.
  • Understanding of Telecom network operations (Copper/GPON).
  • Understanding of KPIs, Copper/GPON QSP maintenance, and team management.
  • Preferred: Expertise in IT/reporting, GPON maintenance, and customer handling.
  • Proficiency in HSE protocols, Excel/Word, webmail, and network layout/maintenance.
  • Advanced computer skills and knowledge of telecom infrastructure operations.

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesTelecommunications

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