
IT Support Specialist
2 days ago
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Cedar Financial
Lead Talent Acquisition Specialist || Technical & Non-Technical Recruitment || 360 Recruitment || Global RecruiterWho We Are
At Remote Scouts, we specialize in connecting businesses with top-tier talent. Whether you're a startup looking for your first hire or a global enterprise expanding your team, we've got you covered. Our goal? To make staffing simple, seamless, and stress-free.
Position Overview:
We are looking for a client-focused IT Support Specialist to ensure the reliable performance of IT systems with a core emphasis on Microsoft Azure cloud services. This hands-on role includes
providing top-tier end-user support, managing cloud infrastructure, proactively resolving issues, and delivering seamless service to internal and external stakeholders. You'll act as the front-line
technical contact, ensuring prompt communication and resolution of any disruptions impacting client operations.
Key Responsibilities:
End-User Support
- Provide responsive technical support for hardware, software, and network-related issues.
- Deliver timely assistance to end-users and internal teams, ensuring minimal downtime.
- Assist with user onboarding/offboarding, account setup, and hardware configuration.
- Support and troubleshoot Microsoft 365 applications.
- Manage and optimize Azure services, including Virtual Machines, Active Directory,
- Storage, and Networking.
- Maintain scalable, secure, and high-performing cloud infrastructure.
- Monitor Azure resource performance, cost, and compliance with best practices.
- Apply regular updates, manage subscriptions, and organize resource groups.
- For any technical issue, immediately inform the client, providing a clear diagnosis of the issue.
- Coordinate directly with the client's tech team when required, ensuring transparent collaboration.
- Take ownership in finding immediate resolutions to restore operations promptly and efficiently.
Monitoring and Security (15%)
- Implement alerts and monitoring tools to proactively detect and resolve infrastructure issues.
- Enforce security policies across Azure and endpoint devices.
- Support MFA, conditional access, and endpoint protection standards.
- Collaborate with security teams to identify and address vulnerabilities.
Technical Documentation (10%)
- Create and maintain up-to-date documentation for system processes, configurations, and
- resolutions.
- Develop user-friendly guides and contribute to an internal knowledge base.
- Log all incidents and changes in the help desk ticketing system accurately
Process Improvement & Automation (10%)
- Identify opportunities to automate routine support tasks and reporting processes
- Implement process improvements and best practices to enhance IT support efficiency
Required Qualifications
- Strong troubleshooting and desktop support experience
- Hands-on experience with Microsoft Azure services
- Knowledge of Azure AD, virtual machines, networking, and storage
- Experience with Microsoft 365 support
- Understanding of basic networking and cybersecurity principles
- Familiarity with help desk systems and ticketing tools
- Documentation and technical writing skills
Certifications
- CompTIA A+, Network+, or equivalent (Preferred)
- Microsoft Certified: Azure Fundamentals or Azure Administrator Associate preferred (Preferred)
Experience
- 2+ years in IT support or help desk role
- 1+ years working with Azure cloud infrastructure
- Experience supporting Microsoft 365 environment
Technical Environment
- Windows 10/11 OS
- PowerShell (basic scripting)
- Network Monitoring Tools
Location: Kashf Foundation Building, Johar Town Lahore
Work Setting: Onsite
Timings: 5:30 PM to 2:30 AM (Pakistan Time) | U.S. Business Hours
Seniority level- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
Referrals increase your chances of interviewing at Cedar Financial by 2x
Sign in to set job alerts for "Information Technology Support Specialist" roles.IT Customer Support Specialist - HelpdeskLahore District, Punjab, Pakistan 22 hours ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Data Entry Specialist
3 days ago
Lahore, Punjab, Pakistan Live Support Full timeJoin Live Support, a global BPO leader, and become part of a high-performing teamWhat You'll Do:Accurately enter and manage large volumes of dataMaintain records, update CRMs, and ensure data qualityCollaborate with internal teams to streamline processesWhat We're Looking For:A few months of data entry or admin experienceGood typing speed and attention to...
-
Sales Specialist
2 days ago
Lahore, Punjab, Pakistan Systematic IT Solutions Full time1 day ago Be among the first 25 applicantsCompany DescriptionSYSTEMATIC IT SOLUTIONSWww.systematicitsolutions.com+1 (202) 350-0716(Whatsapp Only)Role DescriptionThis is a night shift full-time on-site role for a Sales Specialist located in Gulburg Lahore (back side of hafeez center). The Sales Specialist will be responsible for identifying and reaching out...
-
Technical Support Specialist
2 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeTechnical Support Specialist: A Role of Precision and ExcellenceThis is a full-time on-site role for a technical support specialist. The specialist will be responsible for delivering exceptional customer service, providing technical support, ensuring customer satisfaction, and offering online support.The ideal candidate should have customer support and...
-
Technical Support Specialist
15 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: Technical Support SpecialistAbout the RoleWe are seeking a skilled Technical Support Specialist to ensure smooth IT operations, troubleshoot technical issues, and provide excellent customer support. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to IT support.
-
Customer Support Specialist
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeCustomer Support SpecialistThis is an exciting opportunity for a skilled Customer Support Specialist to join our organization. In this role, you will be responsible for providing exceptional customer service and support to our clients.Providing prompt and effective solutions to customer complaints and queries.Communicating clearly and concisely with...
-
IT Support and Maintenance Specialist
9 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: IT Support and Maintenance SpecialistAbout the JobWe are looking for an experienced IT Support and Maintenance Specialist to join our team. This role involves providing technical support for hardware, software, and networking issues, as well as ensuring smooth IT operations and maintaining computer systems, applications, and peripherals.
-
Sales Support Specialist
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeSales Support SpecialistJob DescriptionWe are seeking an experienced professional to join our team as a Sales Support Specialist. In this role, you will serve as the primary advocate for our customers, ensuring their success and satisfaction with our SaaS solutions.
-
Administrative Support Specialist
6 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeAdministrative Support Specialist Job DescriptionWe are looking for a reliable and efficient Administrative Support Specialist to provide exceptional support to our team.As an Administrative Support Specialist, you will be responsible for managing phone calls, greeting visitors, performing clerical tasks, and maintaining a clean and welcoming reception...
-
Client Support Specialist
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeClient Support Specialist Position OverviewThe Client Support Specialist will play a crucial role in maintaining customer relationships and ensuring that customers receive the highest level of service. Key responsibilities include providing technical support via live chat and telephone, resolving customer complaints, and collaborating with internal teams to...
-
Computer Support Specialists
3 weeks ago
Lahore, Punjab, Pakistan Abroad Work Full timeComputer Support Specialists Vacancy in Lahore, PakistanEntry Level Computer Support Specialist - Lahore, PakistanWe are currently hiring for an Entry Level Computer Support Specialist to join our team in Lahore, Pakistan. This is a contract position with opportunities for growth and advancement within the company.As an Entry Level Computer Support...