Associate, Channels Tech Specialist

3 weeks ago

Islamabad, Islamabad, Pakistan S&P Global Full time

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About The Role

Grade Level (for internal use): 07

The Role: Associate, Channels Technical Specialist (Webservice API's)

Grade (relevant for internal applicants only): 07A

The Location: Islamabad, PK.

The Team: A skilled group supporting all products under the DMS Web Service API umbrella, helping clients automate workflows with relevant data. The team spans Pakistan and India, acting as a bridge between clients and S&P Global Market Intelligence, including development, product management, and industry teams.

The Impact

As the first contact point for clients, you will contribute significantly by helping clients understand product functionalities and data delivery, enabling efficient solutions and timely internal decisions.

What's in it for you?

  • Gain foundational knowledge of the finance industry and technical skills like UAT, SQL, API Technologies, and MS Excel.
  • Opportunity to communicate with external clients and internal stakeholders globally.
  • Collaborate with product, development, and platform teams to resolve product issues.
  • Develop problem-solving skills and participate in a solution-driven environment.
  • Grow professionally within a meritocracy that rewards performance and accountability.

Responsibilities

  • Serve as a product specialist for DMS Web Service API solutions, providing technical support to clients.
  • Deepen product knowledge from content to delivery, supporting pre- and post-sales activities.
  • Introduce innovative ideas for automation and support process improvements.
  • Address and prioritize client questions and concerns efficiently.
  • Suggest usability and quality improvements for products.
  • Coordinate with development teams to craft client-focused solutions.
  • Communicate client needs effectively with product and account teams.
  • Conduct UAT with independent judgment, developing test plans and evaluating results.
  • Collaborate on projects to enhance expertise and streamline processes.

Basic Qualifications

  • Bachelor's degree in Computer Science or a related technical field.
  • Excellent communication skills—written, verbal, and presentation.
  • Basic knowledge of Web Service APIs and SQL.
  • Understanding of Operating Systems and programming languages like C#/Java/Python.
  • Detail-oriented with multitasking abilities.
  • Strong teamwork and adaptability to change.
  • Problem-solving, troubleshooting, and resourcefulness skills.

Preferred Qualifications

  • Experience in client support roles.
  • Knowledge of OData API and Web Services architecture.

About S&P Global Market Intelligence

We deliver vital financial and industry data, research, and news to help clients make informed decisions. We are committed to diversity, equity, and inclusion, fostering a merit-based environment where all can thrive.

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