Operations Specialist

Join to apply for the Operations Specialist - Cloud Billing role at Zones IT Solutions

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Join to apply for the Operations Specialist - Cloud Billing role at Zones IT Solutions

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Operations Specialist - Cloud Billing will be responsible for working with our extended teams in Cloud Commerce and Zones Cloud platform teams in designing, implementing cloud and software billing operational processes to optimize efficiency with minimal manual intervention. This role will capture the required details for subscriptions and offers and align the required data points to define terms, Billing, Pricing, Subscription Periods, Notification Schedules, Recurring fees, etc. This candidate needs to be able to communicate to multiple people internal and external to the organization. The role needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations.

What you'll do as the Operations Specialist – Cloud Billing:

Employees employed in the role of Operations Specialist – Cloud Billing shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate with key internal stakeholders within Zones regarding automated flow of subscriptions, orders, billing, and pricing
• Designing and implementing cloud and software billing processes to optimize efficiency and accuracy, facilitate automation of billing and customer self-service.
• Collaborating with cross-functional teams (PPM, CSD, and ZCP) to identify opportunities for automated flow process optimization and minimize manual uplift.
• Analyzing billing data and generating reports to support decision-making and forecasting.
• Ensuring compliance, identifying gaps and proactively executing plan of action.
• Coordinate with key external stakeholders from our manufacturer partners to ensure operational and technical readiness in the Zones Cloud platform
• Implement, develop, and maintain operational processes to drive program success

Education/Certification

What you will bring to the team:

• Bachelor's degree in business, IT – or related field

Required Experience

• E-commerce experience (subscription order processing, SaaS application order processing)
• Experience with Subscription Sales and Management SaaS Platforms or Cloud Brokerage platforms such as AppDirect, PAX8, Tech-Data StreamOne, SoftwareOne PyraCloud, Ingram Micro Cloud Marketplace, iPortalis, ActivePlatform, Cloudmore, Nuvolex, Cloudfx, Aria Systems, Zuora Subscription Billing, Aspera Office 365 Cloud Subscription Management platform
• Finance, accounting, Dynamics AX and CRM experience is a plus
• Strong Communication skills
• Able to communicate professionally via Skype, email, and phone
• Manage escalations professionally
• Reporting, weekly/monthly/ad-hoc reconciliation
• Recurring task management
• Maintain operational rigor
• Provide feedback to leadership
• Maintain documented processes

Zones offers a comprehensive Benefits package

We are committed to fostering an inclusive and diverse workplace. Benefits include life insurance, health coverage, voluntary pension scheme, EOBI, complimentary meals, and access to an in-house gym.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job timings: 8PM – 5AM (PK time)

• Not Applicable

• Full-time

• Management and Manufacturing

• Computer Hardware Manufacturing, Software Development, IT Services and Consulting