Operations Specialist

Company Overview

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Operations Specialist will be responsible for compilation and delivery of assigned operational tasks. Timeliness, accuracy, and completeness are key. This candidate needs to be able to communicate to multiple people internal and external to the organization. The Operations Specialist needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations.

What you'll do as the Operations Specialist – Cloud

Employees employed in the role of Operations Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Candidate must be proficient in Excel, PowerPoint, Word, and Outlook
• Dynamics 365 and ServiceNow experience are a plus
• Able to communicate professionally and clearly through all communication forums (Microsoft Teams, email, and phone)
• Manage escalations in a professional manner
• Maintain timely rigor for operational processes
• Ability to analyze data and provide solutions and/or feedback
• Ongoing maintenance of documented processes
• Implement, develop, and maintain operational processes to drive program success
• Weekly, monthly, Quarterly team performance reporting

What you will bring to the team

Education/Certification:

• Bachelor's degree in business, IT – or related field

Required Experience:

• Strong customer service skills
• Excellent organization skills and process expertise
• Ability to meet aggressive deadlines
• Adaptability to an ever-changing work landscape
• Analytical with excellent problem-solving skills
• The ability to work independently and in a team environment
• The ability to work effectively across functions, levels and disciplines
• Strong verbal and written communication skills
• An analytical mind and inclination for problem-solving

Benefits and Equal Opportunity

Zones offers a comprehensive Benefits package. At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job timings: 8:00 PM to 5:00 AM (PK time)

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