Post-Sales IT Specialist

The Post-Sale IT Specialist plays a critical role in supporting the IT Infrastructure team in achievement of their sales targets by driving the planning, development, execution and implementation of Solutions (Enterprise, Platform or Point), with a primary focus on datacenters, servers, cloud infrastructure, and storage systems. The solution could be turnkey or custom-built, the IT specialist is equipped with knowledge and expertise to customize technical solutions that address key business challenges. With this in mind, The Post-Sales IT Specialist will be engaging with stakeholders (sub-managerial to C-level/Investors) and subject matter experts, ensuring seamless alignment of IT solutions with business needs across all units, fostering smooth integration and operational success.

Qualifications/Education:

Bachelor's degree in Computer Science, Electrical Engineering, or related field (BCS/BE in Electronics, Electrical, or Computer Engineering). Preferably, not compulsory, relative certifications (primarily datacenter design and architecture).

Responsibilities/Duties:

1. Client Engagement:
   • Collaborate with clients to understand their business objectives and technical requirements.
   • Conduct thorough needs assessments and propose tailored solutions based on client challenges and goals.
2. Solution Design:
   • Develop comprehensive and scalable Datacenter, Servers and Storage that align with client requirements.
   • Design high-performance, resilient, and secure architectures considering current and future needs.
3. Technical Consultation:
   • Provide expert advice on the selection, implementation, and optimization of datacenter, servers and storage technologies.
   • Conduct technical presentations and workshops to articulate the benefits of proposed solutions.
   • Work closely with the sales and project delivery teams to ensure seamless transition from pre-sales to post-sales phases.
   • Address technical queries and provide ongoing support to clients during and after solution implementation.
   • Coordinate with different OEMs like Huawei, HP, Dell, Commvault, VMWare and the likes for solution designing.
   • Collaborate with cross-functional teams, including Sales, Engineering, and Support, to ensure a unified approach to client success.
   • Foster strong relationships with key technology partners to stay abreast of the latest industry trends and advancements.
4. Documentation and Reporting:
   • Create detailed technical documentation, including architecture diagrams, implementation plans, and post-implementation reports.
   • Provide regular updates to internal stakeholders on project status and key milestones.

Certifications:

Please note that these certifications are not concrete requirements for the job; rather, they are referenced as expected body of knowledge of the prospective candidates. However, actual verifiable certificates produced during the hiring process will prove depth of knowledge in pre-screening phase; therefore, will be given preference.

Following is the list of preferred certifications or equivalent body of knowledge of prospecting candidates:

• Certified Data Center Professional (CDCP)
• Certified Data Center Design Professional (CDCDP)
• Expected knowledge/awareness of Data Center related standards for example:
  • ANSI/BICSI Standards
  • TIA, and BCSI Standards
  • Uptime Institute (Operational Sustainability)
  • ISO 9000 (Quality System)
  • PCI (Payment Card Sector Security Standard)
  • SAS 70 (Type I & II) Audit Process
  Job Specification

Technical Skills:
Enterprise IT Infrastructure Expertise, Cloud Platforms, Virtualization, Networking, System Integration, Security Protocols, Troubleshooting, Automation Tools

Business Acumen:
Business Process Understanding, Sales Support, Client Relationship Management, Contract and SLA Management

Soft Skills:
Communication, Project Management, Problem-Solving, Collaboration, Customer-Centric Approach

Competencies:
Leadership, Adaptability, Attention to Detail, Time Management

Information Technology and Services - Lahore, Pakistan