
Customer Care Executive
2 weeks ago
Job Title: Customer Care Executive
Location: Rawalpindi
Salary: 37K PKR - 45K PKR + performance based incentives
Job Type: Full-Time
Qualification: Bachelors/ Intermediate
Experience: Fresher to 1 year
Benefits:
- Medical Insurance
- Monthly Bonuses
About the Job:
We are looking for a Customer Care Executive who is passionate about helping people and providing top-notch service. As the first point of contact for our customers, you will play a key role in ensuring a positive and professional experience.
Key Responsiblities:
- Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
- Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution
- Maintain accurate records of customer interactions using our CRM system
- Collaborate with internal teams to address complex or unresolved issues
- Provide product and service information to customers
- Meet performance targets such as response time, resolution rate, and customer satisfaction
- Escalate issues as necessary to relevant departments
- Participate in training sessions and team meetings
SEND YOUR CV TO hr@laxycone.com.pk
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