Manager Operations

The Manager Operations is responsible for managing and supervising all activities and processes related to the Operations department, which includes the administration and human resource management of H.U.F. He/she is required to supervise, manage and deliver all tasks by ensuring that they are accomplished in an effective and efficient manner and are within all legislative, policy and procedural guidelines.

1. Office Administration
   1. Supervise and manage the H.U.F Administration Department with regard to the following:
      1. Develop systems and processes for administration of the office
      2. Update the same at regular intervals to incorporate any new or significant development
      3. Develop a communication plan to obtain feedback regarding administration procedures being followed in the organization
      4. Supervise and manage the following administrative areas as per defined policies and procedures:
         1. Vehicle Management
         2. Building and Premises Management
         3. Office Communication
         4. Office Procurement/Purchasing
         5. Record Keeping
         6. Administrative Payments
         7. Vendor Relationship
         8. Event Management
         9. Asset Management
      5. Monitor the performance of Administration staff and support them in effective execution of responsibilities
      6. Supervise correspondence, communication & travel arrangements
      7. Develop a procedure for technological advancement of H.U.F. in coordination with the IT Department and ensure that:
         1. Basic technical resources are upgraded as per requirement and networking is in place
      8. Conduct bi-monthly meetings with all Managers regarding any issues, suggestions or complaints with the Administration Department
      9. Develop procedures and formats related to administrative functions and operations of H.U.F
      10. Report to the CEO regarding all administrative issues, practices being followed and progress being made.
2. Human Resource Management
   1. HR Policy Development:
      1. Establish HR policies and procedures with regard to:
         1. Human Resource Workforce Planning & Budgeting
         2. Recruitment & Selection
         3. Performance Management
         4. Compensation
         5. Employee Information Management
      2. Update the same at regular intervals to incorporate any new or significant developments in Human Resource Management
      3. Communicate HR policies to all levels of employees, as approved by the concerned authority, and conduct employee perception surveys on a periodic basis as feedback for policy review
   2. Compensation Management:
      1. Analyze and review salary scales to attain internal equity and to study the current salary structure in similar organizations
      2. Manage the salary disbursement process in coordination with the Finance Department
      3. Work alongside the Finance department to determine employee tax as per rules of the Government of Pakistan
   3. Recruitment & Selection:
      1. Design, develop and suggest periodic changes in the recruitment and placement practices and procedures
      2. Develop job description and position specifications for identified positions in the organization
      3. Develop systems that maximize policy and procedure transparency to ensure that the best possible candidates are short-listed and selected
      4. Supervise and manage the induction and orientation of new staff, ensuring that policies and procedures are in compliance with the selection process
      5. Supervise and manage all employees for consultancies/projects vis-à-vis contract development, personnel file management, remuneration and payments of staff working for donor/consultant programs, monthly payments of staff working under projects, and evaluation of their performances. Support should also be provided to project teams in developing administrative plans and managing the programmatic activities, seminars, conferences and symposiums
   4. Human Resource Workforce Planning & Budgeting:
      1. Develop systems for determining manpower requirements and initiate manpower budgeting exercise in coordination with line managers
      2. Develop and compile HR budgets of various departments of the organization for review by senior management
   5. Performance Management:
      1. Design and develop appraisal systems for the organization in view of the diversity of work undertaken by employees
      2. Develop systems for implementation and provide necessary assistance to all departments by orienting them of the process and procedures involved
   6. Employee Development:
      1. Analyze and review Departmental Plans and results of annual Performance Appraisals to generate skills and gaps analysis for determining training needs
      2. Coordinate with user department and arrange courses, seminars and workshops for skill up-gradation of employees

- Master's degree in Business Administration
- 3-5 years experience of working in Administration and Human Resource in the development sector. Experience of having managed and supervised the same will be a plus.
- Knowledge of Administration and HR workings and policies
- Good interpersonal and communication skills
- Good at designing policies and efficient at ensuring their implementation
- Should be proactive