Network Support Engineer – L1
4 weeks ago
Role Summary
As a Level 1 NOC Engineer, you will be the first line of defense for monitoring, identifying, and reporting network issues affecting the Cable Landing Station. You will operate in a shift-based model to ensure continuous network visibility and timely incident response
Duties And Responsibilities
- Monitor IP Core network health via NMS/NOC dashboards and alerting systems.
- Acknowledge, document, and respond to alarms, anomalies, and customer-reported incidents.
- Perform basic diagnostics, log collection, and first-level troubleshooting.
- Escalate unresolved issues to Level 2 support with detailed incident context.
- Carry out routine maintenance checks, scheduled log reviews, and inventory verifications.
- Maintain incident, problem, and change records in ticketing systems.
- Ensure seamless shift handovers and report all in-progress issues to incoming staff.
- 1–2 years of experience in NOC or technical support roles (IP/ISP/Telecom preferred).
- Understanding of networking fundamentals (TCP/IP, DNS, BGP, OSPF, etc.).
- Familiarity with tools like Zabbix, SolarWinds, PRTG, or equivalent NMS systems.
- Ability to follow SOPs and escalate efficiently.
- Strong communication, documentation, and multitasking skills.
Corporate Office, I-9/3, Islamabad
No. of position: 1
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