
Technical Support Engineer
2 days ago
Join to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbH
Technical Support Engineer (German-Speaking)2 weeks ago Be among the first 25 applicants
Join to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbH
Job Title: Technical Support Engineer (German-Speaking)
Department: Customer Support
Location: Islamabad, Pakistan (Onsite or Hybrid)
Job Type: Full-Time
About the Role:
We are looking for a German-speaking Technical Support Engineer to join our support team based in Islamabad. In this role, you will assist global customers with resolving technical issues related to web infrastructure, Linux servers, network security, CDN, and Web Application Firewalls (WAF). You'll serve as the first point of contact, ensuring timely and effective technical solutions and delivering an exceptional customer experience.
Key Responsibilities:
- Provide Tier 1 technical support to customers via email and ticketing systems in both German and English
- Troubleshoot and resolve issues related to Linux systems, networking, firewalls, CDN, and WAF
- Guide customers through system configuration, usage, and optimization
- Collaborate with Tier 2/3 technical teams to escalate complex issues
- Document known issues, fixes, and create support content for internal and external use
- Maintain professional communication and ensure a high level of customer satisfaction
- Minimum 2 years of experience in technical support, IT helpdesk, or network/system administration
- Good understanding of Linux environments, HTTP/HTTPS protocols, web infrastructure, and basic network security
- Ability to work independently and solve problems methodically
- Strong communication skills in English (written & spoken)
- Basic to intermediate German language skills are required (B1 level or higher preferred)
- Familiarity with CDNs, cloud platforms, or cybersecurity tools
- Hands-on experience with customer service platforms like Zendesk, Jira, or Freshdesk
- Understanding of DDoS protection, SSL, and web performance tools
- Opportunity to work with a global customer base and cutting-edge web security products
- A supportive, collaborative team environment based in Islamabad
- Competitive salary and benefits
- Career growth opportunities in network and cloud security
- Seniority levelNot Applicable
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at Ähdus Technology GmbH by 2x
Sign in to set job alerts for "Technical Support Engineer" roles.Team Lead - L1 Application Support (Onsite, Islamabad, Remittance Salary)L1 Application Support Engineer – Data Science SolutionsClient Systems Technical Support AdministratorWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Technical Support Engineer
2 weeks ago
Islamabad, Islamabad, Pakistan Ähdus Technology GmbH Full timeTechnical Support Engineer (German-Speaking)Join to apply for the Technical Support Engineer (German-Speaking) role at Ähdus Technology GmbH.Job DetailsJob Title: Technical Support Engineer (German-Speaking)Department: Customer SupportLocation: Islamabad, Pakistan (Onsite or Hybrid)Job Type: Full-TimeAbout the RoleWe are seeking a German-speaking Technical...
-
Technical Support Specialist
3 weeks ago
Islamabad, Islamabad, Pakistan Motive Full timeAs a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. As...
-
Support Engineer
3 weeks ago
Islamabad, Islamabad, Pakistan ITCS (IT Consulting and Services) Full timeBachelors in Computer Science or relevant field1 JobPosted on: Last DateFeb 22, 2023Company: ITCS (IT Consulting and Services), PakistanThe Desktop Support Executive will be responsible for maintaining and running the overall I.T infrastructure for our valued customers.Key ResponsibilitiesMonitoring and maintenance of computer systems and networksAddress...
-
Technical Sales Engineer
2 days ago
Islamabad, Islamabad, Pakistan Grenergy Innovations Full timeDirect message the job poster from Grenergy InnovationsFounder & CEO @ Grenergy Innovations | Sustainability and InnovationCompany DescriptionJoin the Green Revolution with Grenergy Innovations, where we are pioneering clean energy to energize, innovate, and transform the world. As an authorized distributor of SunSaviour Solar Products, we are committed to...
-
IT Technical Support Specialist
6 days ago
Islamabad, Islamabad, Pakistan beBeeTechnical Full time 500,000 - 800,000Job TitleIT Support Engineer - Join Our Team TodayOverviewThis role involves working as part of a dynamic IT support team, delivering exceptional customer service and technical expertise to internal clients.Key ResponsibilitiesProvide comprehensive technical support for hardware and software issues via phone, email, or in-person assistance.Collaborate with...
-
Technical Support Specialist
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeTechnical Support SpecialistDescription:We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have excellent technical, diagnostic, and troubleshooting skills.Degree/Diploma in Computer Science, Engineering or related field is required.Strong organizational and interpersonal skills are essential.A creative mindset,...
-
IT Support Engineer
2 days ago
Islamabad, Islamabad, Pakistan Motive Full timeJoin to apply for the IT Support Engineer role at Motive.Get AI-powered advice on this job and more exclusive features.Who We AreMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles,...
-
Technical Support Professional
2 weeks ago
Islamabad, Islamabad, Pakistan beBeeTechnical Full time 550,000 - 750,000Technical Support SpecialistAs a Technical Support Specialist, you will be responsible for delivering exceptional technical assistance and support to installers by identifying, troubleshooting, and resolving complex technical issues. You will communicate with installers via phone, email, or chat and work closely with other teams to ensure installer...
-
Laboratory Support Engineer
3 weeks ago
Islamabad, Islamabad, Pakistan Oxbridge Digital Full timeWe are looking for the services of a Lab Support Engineer - Faculty of Computing Male.We are seeking a dedicated Computer Lab Charge responsible for managing and maintaining the computer lab, ensuring all equipment is functional and up-to-date. The role involves overseeing student usage, assisting teachers with tech support during lessons, implementing...
-
Technical Support Specialist
7 days ago
Islamabad, Islamabad, Pakistan beBeeTechnical Full time 1,000,000 - 1,200,000Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing timely and effective solutions to customer-reported issues.The ideal candidate will possess excellent problem-solving skills, strong analytical thinking, and the...