
Head of Operations
23 hours ago
- Help darkstore teams meet revenue and profit goals, based on Board plans.
- Make sure new cities launch on time and operating guides are consistent.
- Improve service levels (SLA), customer satisfaction (NPS), and other operational metrics by working better with delivery and in-store partners.
- Watch how things are going, point out problems, and help plan solutions.
- Work with different teams inside and outside the company.
- This role focuses on Pakistan (KraveMart).
- There's a chance to help with international growth in the future.
- You'll work directly with local partners and vendors to ensure good delivery and service.
- Meeting revenue and cost targets set by the Board.
- Achieving SLA and improving NPS.
- Launching new cities on time and within budget.
- Ensuring operations follow rules and partners perform well.
- 5+ years of experience in quick commerce, food delivery, consumer goods, logistics, or startup operations.
- Strong understanding of grocery logistics, darkstore operations, and customer experience.
- Experience working closely with founders or in startup environments.
- A background in finance or analytics is a big plus.
- Must be fluent in English; Urdu is needed for the Pakistan role.
- Leading teams and coordinating across different functions.
- Analytical thinking and good with data.
- Communication and managing relationships with important people.
- Standardizing processes and carrying out operations.
- Builder mindset: You like getting into the details and making things work better.
- Ownership without ego: You get results by influencing others and working as a team.
- Adaptability: You do well in fast-changing, high-growth situations.
- Troubleshooting & growth mindset: You solve problems and make systems better as you go.
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Head IT Operations
3 weeks ago
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Head of Operations Hybrid
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Head Talent, Learning and Culture
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