Call Center Agents

2 days ago


Lahore, Punjab, Pakistan Orient Biz Tech Full time
Company Description

Welcome to Orient Biz Tech, a dynamic fusion of innovation and efficiency. As a digital marketing and BPO firm, we specialize in crafting tailored strategies to amplify your online presence and streamline business processes. With a commitment to personalized solutions, our dedicated team ensures every client receives the attention and expertise needed to thrive in the digital landscape. Let us be your strategic partner in growth, where your success is our priority.

Role Description

This is a full-time on-site role for Call Center Agents, located in Lahore. The Call Center Agents will be responsible for handling customer inquiries, providing customer support, ensuring high levels of customer satisfaction, and maintaining accurate records of customer interactions. Daily tasks include responding to customer calls, troubleshooting issues, documenting customer feedback, and collaborating with team members to enhance service quality.

Qualifications
  • Experience as Customer Service Representatives and in providing Customer Support
  • Proven Interpersonal Skills and ability to ensure Customer Satisfaction
  • Basic Computer Literacy skills
  • Strong verbal and written communication skills
  • Ability to work efficiently in a fast-paced environment
  • Previous experience in a call center or customer service role is advantageous
  • High school diploma or equivalent; further education or certifications in customer service is a plus
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