Technical Support Specialist

13 hours ago


Islamabad, Islamabad, Pakistan beBeeTroubleshooting Full time $40,000 - $80,000
About the Role

The Technical Support Engineer is responsible for managing, tracking, diagnosing, and troubleshooting technical cases. They provide training, education, assistance, and guidance to other employees within Support.

Key Responsibilities:
  • Determine how to resolve support issues with minimal user disruption.
  • Identify and report root causes of errors/bugs using available data and tools.
  • Perform data analysis to assess the impact and prevalence of issues.
  • Utilize specialized tools to modify user/vehicle data for resolving support issues.
  • Communicate effectively with customers regarding reported issues and escalated cases.
Requirements:
  • Minimum 1 year tenure in Technical Support or 2 years in Customer Support.
  • Fluent spoken and written English language skills.
  • Exceptional performance and problem-solving abilities.
  • Familiarity with hardware and firmware level troubleshooting.
  • Computer Science/Engineering educational background.
Benefits

This role offers a dynamic work environment and opportunities for professional growth.



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