
Tech Support Specialist
2 days ago
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Direct message the job poster from Healthcare System Integrator Pvt Ltd.
Experience: 2-5 years (working in a multinational company will be preferred)
Timings: 5pm to 2am PST (Full-time onsite job)
Salary: Market competitive plus other benefits & perks
Location: Rawalpindi, Bahria Town Phase 7
Key Responsibilities- Troubleshooting and Problem Resolution: Diagnose and resolve hardware, software, and network issues; provide timely solutions; document troubleshooting steps.
- Hardware and Software Support: Install, configure, and maintain servers, workstations, hardware, and software; support applications and peripherals.
- Network Support: Troubleshoot network connectivity issues; assist with network configuration and maintenance.
- User Training and Support: Provide technical training; create user documentation.
- Help Desk Operations: Manage support requests via phone, email, and ticketing systems; prioritize tasks.
- Strong knowledge of hardware, software, and networking concepts.
- Proficiency in troubleshooting and problem-solving.
- Excellent customer service and communication skills.
- Ability to work independently and in teams.
- Experience with Windows Server, Windows 10 & 11, macOS.
- Knowledge of network protocols (TCP/IP, DNS, DHCP).
- Experience with help desk systems and remote support.
- Certifications (e.g., CompTIA A+, Network+, Microsoft Certified Technician).
- Experience with virtualization (VMware, Hyper-V).
- Knowledge of cloud platforms (Office 365, Azure, AWS, Google Cloud).
- Scripting skills (PowerShell, Bash).
- Cybersecurity best practices.
- Mid-Senior level
- Full-time
- Information Technology
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