Customer Services Representatives

7 days ago

Islamabad, Islamabad, Pakistan ibex Full time

Customer Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too

Responsibilities:
  1. Provide assistance to customers with the claim filing process, including approving and denying claims via phone call.
  2. Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner.
  3. Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client.
  4. Maintain swift responses to customers through phone call.
  5. Perform successful troubleshooting on customers' products and provide accurate and efficient resolutions.
  6. Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue.
  7. Stay up to date by researching similar product symptoms to provide accurate solutions.
  8. Ensure compliance with all company policies, procedures, and practices.
Why Start Your Career At ibex.?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals in an efficient and timely manner.

What Makes You A Good Fit For This Job?

You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. We are the experience you crave when you imagine the world of CX

What We Seek in You:
  1. Time Management
  2. Priority Setting
  3. Professional Composure
  4. Empathy and hospitality
Learning and Takeaways:
  1. Here @ ibex. we will help build you
  2. Unlimited exposure
  3. A chance to polish your skills
  4. A great learning environment
  5. Ample experience to build a future path for yourself
  6. An opportunity to operate with a highly trained and diversified network of people

If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for

Perks of being an ibexian:
  1. Medical Insurance & OPD
  2. Provident Fund
  3. Leave Encashment
  4. Annual leaves
  5. Two days off in a week
  6. Ergonomic furniture and infrastructure.
  7. Referral Rewards
  8. Annual Increment
  9. Conveyance facility
  10. Loan facility

We hire great people that do great work and are deserving of appreciation and rewards. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect after applying?

Once you've applied, sit back and relax while we get to work on our side You can expect to hear back from us within 3 working days. Our recruitment team will call you on the provided contact number for initial screening.

Job Specification

Job Requirements:

  1. O Levels/Matric or above
  2. American or neutral accent
  3. Proficiency with MS Office (Particularly MS Excel and MS Word)
#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: Customer Service RepresentativeAbout the RoleWe are seeking a highly motivated and enthusiastic customer service representative to make outbound/inbound calls to potential customers or clients.

  • Customer Service Representative

    7 days ago

    Islamabad, Islamabad, Pakistan MAKJ International Group Full time

    Customer Service Representative MAKJ International Group, Pakistan This is a full-time, on-site Customer Service Representative role. The individual will be responsible for managing a high volume of outbound calls, answering customer questions, providing insights and directions, and assisting with purchasing. The successful candidate must be able to memorize...

  • Customer Service Representative

    7 days ago

    Islamabad, Islamabad, Pakistan Callwave Outsource Full time

    Welcome to Callwave Outsource, a company specializing in streamlining taxi service operations. We offer call handling, ride dispatching, 24/7 support, and customized solutions for taxi businesses. Our vision is to empower taxi companies by managing backend operations, allowing them to focus on delivering excellent services to their customers.Role...

  • Customer Service Representative

    16 hours ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Customer Service Representative - Educational CampaignsJob Description:We are seeking a highly motivated Customer Service Representative to promote our educational services across the globe.Main Responsibilities:Promote company services by contacting potential customers worldwide.Effectively address customer issues, complaints, and inquiries in a timely...

  • Customer Service Representatives

    7 days ago

    Islamabad, Islamabad, Pakistan Smart Resource Full time

    Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer...

  • Customer Service Representative

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Overview: Customer Service RepresentativeWe require a skilled Customer Service Representative to join our team. The successful candidate will be responsible for greeting clients, managing office tasks, and assisting in meetings. Strong communication skills, a professional appearance, and the ability to work effectively in a team environment are essential...

  • Customer Service Representative

    6 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Customer Service Representative OpportunityWe are looking for a talented and dedicated individual to join our team as a Customer Service Representative (CSR). In this role, you will be responsible for providing exceptional customer service and support to our clients across the globe.As a CSR, you will be expected to effectively promote our services, address...

  • Customer Service Representative

    7 days ago

    Islamabad, Islamabad, Pakistan Textar Technologies Full time

    Job DescriptionThe primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and assist them with their needs. A customer service representative will often make quotations, answer customer phone calls and emails, and respond to customers' questions and concerns.Job...

  • Customer Service Representatives

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Customer Service Representative Job Summary: We are hiring talented individuals to join our team as Customer Service Representatives. As a key member of our call center team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving.Main Responsibilities:Provide timely and professional...

  • Customer Service Representative

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Customer Service Representative Role OverviewFortune Technologies BPO, a leading sole proprietorship based in Rawalpindi, specializes in consumer services, particularly within the accounting industry. We are dedicated to empowering businesses by providing exceptional customer support.