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Executive Customer Operations

4 weeks ago

Karachi, Sindh, Pakistan PTCLal Full time

Get AI-powered advice on this job and more exclusive features.

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

  1. Think Big
  2. Win Every Battle
IN THIS ROLE YOU WILL

Executive Customer Operation is responsible for business operation and customer service support including migration of copper services over FF network in order to provide quality services, reduction of faults, minimize the MTTR of faults, new service provisioning, provide awareness to customers about PTCL services, and routine reports submission and analyze the reports to take the decisions for deployment / rehab of network.

HOW CAN YOU EXPRESS YOUR TALENT
  • Improve quality of installations by regular visits on all copper/flash fiber installations.
  • Reducing HSE accidents and injuries of field workers including in-house contractor and vendors.
  • Achievement of wireline Gross Sales Targets of below products; i- PSTN ii- DSL iii- IPTV iv- FF.
  • Maintaining the Copper Network Improvement in Quality of Service and overall improvement in operational KPI.
  • Mapping of NE's and Work Force.
WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

  • BS/BE in Electrical/Telecom Engineering
  • 1 year of experience
  • Flash Fiber Design Flow
  • Awareness about Tools used in fiber Operation
  • Field expertise

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Telecommunications

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