Admin Assistant Patient Engagement USA

4 weeks ago

Karachi, Sindh, Pakistan Boston Neurobehavioral Associates Full time

Citadel Healthcare Management (PVT) LTD. provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.

Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization's ongoing success.

We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.

At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds—regardless of gender, ethnicity, age, religion, lifestyle, or disability—and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.

As an Admin Assistant at Citadel Healthcare Management, you will be responsible for performing the following duties:

  1. Appointment Management:
    • Schedule patient appointments, ensuring efficient utilization of clinicians' time.
    • Make reminder calls to patients, informing them about upcoming appointments and providing any necessary instructions.
    • Inform patients about any delays or waiting times, ensuring their comfort and satisfaction.
  2. Patient Information and Records:
    • Obtain patients' addresses, contact details, insurance information, and medical histories accurately and confidentially.
    • Update and verify patient information at each visit, ensuring data accuracy and compliance with privacy regulations.
    • Assist patients in completing patient history forms, consent forms, and payment contract forms when required.
  3. Financial Transactions:
    • Receive and process cash and credit card payments for medical services, ensuring accuracy and maintaining patient confidentiality.
    • Review patient accounts, identify delinquent accounts, and follow up to collect overdue payments.
    • Coordinate with the billing department to address any billing or insurance-related concerns raised by patients.
  4. Customer Service:
    • Answer patient inquiries or complaints promptly and professionally.
    • Investigate and resolve patient concerns or direct them to the appropriate medical staff member for assistance.
    • Follow up with patients to ensure their inquiries or complaints have been satisfactorily resolved.
    • Demonstrate empathy and compassion when interacting with patients, ensuring their comfort and well-being.
  5. Administrative and Clerical Support:
    • Perform general administrative tasks such as filing paperwork, organizing documents, and maintaining office supplies.
    • Assist in maintaining electronic and paper records, ensuring their accuracy and accessibility.
    • Collaborate with team members to support the overall functioning of the office.

Benefits include:

  • Provident Fund
  • Leave Encashment
  • Gratuity
  • Health Insurance
  • Inflation Bonus
  • Housing Allowance
  • Patient Seen Bonus
  • Eid Bonus

Salary: 60,000 PKR - 80,000 PKR

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