Scrum Master

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

Job Description:
The Division:
TracxTMS is a provider of cloud-based transportation management software (TMS) designed to help trucking businesses with compliance, automation, and expansion. Their software aims to boost efficiency through advanced automation, eliminate risks with reliable compliance features, and increase revenue. TracxTMS offers personalized service and customizable tools to fit specific business needs. It also integrates with major accounting systems like QuickBooks and provides direct integrations with USPS systems for payments. Key features include real-time GPS tracking, intuitive dispatch tools, and insightful analytics.
The Position
We are looking for a motivated and experienced Scrum Master to join our software development team. The ideal candidate will be responsible for facilitating Agile processes, removing impediments, and enabling our development teams to deliver high-quality software efficiently. You will serve as a servant-leader and coach for multiple agile teams, ensuring adherence to Scrum principles while fostering a culture of continuous improvement and collaboration.
The selected individual will preferrable work in the Contour Software Karachi/Lahore/Islamabad office, working as part of the resource-center team, as an extension of the onshore R&D team.

Responsibilities:

• Facilitate daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.

• Act as a coach and mentor to Scrum teams, ensuring proper implementation of Agile practices.

• Remove team-level impediments and help the team focus on creating high-value increments that meet the Definition of Done.

• Shield the team from external interruptions and distractions.

• Collaborate with Product Owners to ensure a healthy product backlog is maintained, and that items are well-defined and prioritized.

• Track and report Agile metrics (e.g., velocity, burndown charts, sprint health) to stakeholders.

• Foster a high-trust, safe environment where problems can be raised and resolved collaboratively.

• Guide the team in continuous improvement practices.

• Coordinate cross-team dependencies and work closely with QA, DevOps, and Product Management teams.

• Participate in organization-wide Agile maturity initiatives and help scale Agile practices.

Qualifications:

• Minimum of 3 years of experience as a Scrum Master in a software development environment.

• Strong understanding of Agile and Scrum methodologies.

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification.

• Experience with Agile project management tools such as Azure DevOps and Jira.

• Familiarity with software development lifecycle (SDLC) and modern development practices (CI/CD, DevOps).

• Excellent facilitation, communication, and interpersonal skills.

• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Experience working with distributed or offshore teams.

• Knowledge of Kanban or SAFe frameworks.

• Background in software engineering or QA is a plus.

• Experience in tools like Confluence, Trello, Miro, or Notion for documentation and collaboration.

Competencies:

• Servant Leadership

• Adaptability & Resilience

• Team Collaboration

• Conflict Resolution

• Decision Making

• Time Management

• Continuous Learning

Exciting Benefits we offer:

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan [Tenured Employees Only]

Child Care Facility

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games

Sporadic On-shore training opportunities

Friendly work environment

Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.