
Senior Manager
2 weeks ago
ARE YOU READY TO RISE WITH PTCL GROUP
With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.
We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.
PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.
PTCL Group Vision & Values
With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
- Be Resilient
- Think Big
- Win Every Battle
- Value Success
IN THIS ROLE YOU WILL
The purpose of this position is to have a resource who can overall manage operations of the CRM system. This includes impact analysis of change requests, proactive monitoring of applications, reconciliation with other systems, and supervision of deployments and configurations. Additionally, you will ensure that all processes implemented are compliant with standard policies and procedures in the organization.
WHAT YOU NEED TO BE SUCCESSFUL
- Customer Management
- Managing the Customer Management Solutions
- Ensure data consistency across platforms
- Assuring 24x7 availability of applications and associated services.
- Ensure pre/post testing of change requests.
- Ensure smooth deployment of new releases
- Design, analyze, and review FS according to application integrations and architectures.
- Identify RCA's and take corrective and preventive measures for fixes in coordination with L3.
- Measure and maintain KPIs.
- Knowledge and Expertise in Telecom OSS domain.
- Tracking & monitoring of different ongoing project activities against project management plan
- Capacity building of the team.
- Data Security
- Oversee data audit checks for validation at every step and maintain logs according to business processes in the system.
- Assign Targets
- Ensure availability KPIs and SLA/OLA are met according to provided benchmarks.
- Control Activities
- Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls.
- Ensure compliance with legal and ethical standards.
- Undertake Performance Management
- Monitor and evaluate reporting employees.
- Team Enablement
Qualification:
- At least a Bachelor's degree in Computer Science.
- 5-8 years of experience.
- BSS and OSS knowledge.
Technical Competencies:
- DBMS, SQL/PL SQL
- POS, Programming, .NET, WIN OS, ODI, MS Technologies
- Telco Business Knowledge.
PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
#ExpressYourTalent #ReadyToRise #TayyarHo
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