Software Support Engineer

4 weeks ago

Islamabad, Islamabad, Pakistan TEKenable Ltd Full time
Software Support Engineer (.NET & Angular)

We are seeking a highly skilled and motivated Software Support Engineer (.NET & Angular) to join our dynamic 24/7 Support Team. In this role, you will be responsible for maintaining, troubleshooting, and enhancing mission-critical applications. This is a 24/7 rotational shift remote role and is open to software engineers based in Islamabad, Pakistan.

Key Responsibilities -

  • Provide second and third-line technical support for .NET and Angular-based applications.
  • Proactively troubleshoot and resolve application incidents, ensuring minimal downtime.
  • Collaborate with cross-functional teams to identify and resolve root causes.
  • Troubleshoot and resolve issues in a timely manner.
  • Perform bug fixes and implement minor enhancements in .NET and Angular applications.
  • Maintain and update existing codebases and documentation, ensuring adherence to coding standards.
  • Collaborate on system upgrades and deployments with the wider teams.
  • Monitor application performance and system health within the Azure Environments ensuring high availability and reliability.
  • Generate incident and resolution reports for stakeholders.
  • Coordinate with other support engineers, developers, and stakeholders during critical incidents.
  • Participate in knowledge-sharing sessions to document solutions and best practices.
  • Act as an escalation point for critical application issues during assigned shifts.

Key Qualifications -

  • Demonstrable experience as a Support Engineer in .NET Core, C# and Angular.
  • Knowledge of RESTful APIs, JSON, and web services.
  • Experience with SQL Server or other relational databases; ability to write and optimize queries.
  • Knowledge of DevOps practices and tools.
  • Good understanding of the Azure Cloud Platform.
  • Solid understanding of software development principles, design patterns, and best practices.

Work Environment:

  • Rotating shifts, including overnight and weekend shifts.
  • Remote and Hybrid work options available.

Desired Skills:

  • Experience with Microsoft Power Platform.
  • Any Microsoft Certifications.
  • Mobile Development.
  • SQL Kata.
  • Unit Testing.
  • Support Experience: Experience in application support within a 24/7 environment.
  • Familiarity with monitoring tools and performance tuning.

Preferred Qualifications -

  • Degree in any discipline. Computer Science (desirable).
  • Technical accreditations are highly desirable.

Benefits include - Annual bonus, hybrid working, health insurance, Microsoft certifications, life insurance, and company trips.

TEKenable's culture is built upon the values of resilience, heartfelt service, always striving and insatiable curiosity. You can learn more about our values at www.tekenable.ie. Candidates applying for this role need to be able to demonstrate how they have applied these values in other roles and how they'll contribute to them, should they be successful.

At TEKenable we foster a culture of diversity and inclusion as we pride ourselves on being a company represented by people of all different backgrounds and orientations. We are committed to providing equal employment opportunities regardless of gender, disability, sexual orientation, generation, or belief.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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