Technical Support Engineer

2 weeks ago

Islamabad, Islamabad, Pakistan Cordatus Resource Group Full time $80,000 - $120,000 per year

We are looking for a proactive and technically skilled Technical Support Engineer to join our IT team. The ideal candidate should have 3-5 years of experience in providing multi-tier technical support, managing Office 365 environments, and working with ticketing systems such as N-Able N-Central or Atera. The candidate must be well-versed in ITIL best practices and capable of handling client-facing technical discussions independently.

Key Responsibilities:

  • Provide Tier I, II, and III support for hardware, software, and network-related issues.
  • Administer and troubleshoot Office 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
  • Manage and resolve support tickets using N-Able N-Central or Atera ticketing systems.
  • Maintain and support Windows Server environments, including Active Directory, DNS, DHCP, and Group Policies.
  • Apply ITIL best practices in incident, problem, and change management processes.
  • Conduct root cause analysis and implement preventive measures for recurring issues.
  • Independently manage client meetings, providing technical updates and solutions.
  • Create and maintain technical documentation, SOPs, and user guides.
  • Collaborate with internal teams to ensure seamless IT operations and service delivery.
  • Monitor system performance and proactively identify areas for improvement.
  • Support onboarding/offboarding processes including account setup and access provisioning.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-5 years of experience in a technical support or systems administration role.
  • Hands-on experience with Office 365 administration and troubleshooting.
  • Proficiency in Windows Server and Microsoft infrastructure technologies.
  • Experience with N-Able N-Central or Atera ticketing systems.
  • Strong understanding of ITIL framework and multi-tier support operations.
  • Excellent communication and interpersonal skills for client interaction.
  • Ability to handle deep technical conversations and provide expert-level support.
  • Microsoft certifications such as:
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • Microsoft Certified: Windows Server Hybrid Administrator Associate

Preferred Skills:

  • Experience with remote monitoring and management (RMM) tools.
  • Familiarity with PowerShell scripting for automation and system tasks.
  • Exposure to cloud platforms like Azure or AWS.
  • Knowledge of endpoint protection, backup solutions, and patch management.

  • Technical Sales Support Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan ZKTeco Pakistan Full time 900,000 - 1,200,000 per year

    Company DescriptionZKTeco CO., LTD. (ZKTeco) is an internationally renowned enterprise specializing in pioneering biometric recognition techniques and providing products and solutions for smart entrance management, smart identity authentication, and smart offices. ZKTeco serves public-service, enterprise-level, and personal users globally. Known for its...

  • Technical Support Services

    2 weeks ago

    Islamabad, Islamabad, Pakistan ASK Development pvt Limited Full time 37,000 per year

    A leading Telecom Company Required TSA (Technical support Associate) who will dealRespond to customer inquiries via phone, email, chat, or ticketing system.Diagnose and troubleshoot software, hardware, and network issues.Provide step-by-step technical assistance and product guidance to customers.Escalate complex technical problems to senior engineers or...

  • Senior Technical Support Engineer, MCS

    4 weeks ago

    Islamabad, Islamabad, Pakistan Motive Full time

    Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete...

  • Technical Support Specialist

    4 weeks ago

    Islamabad, Islamabad, Pakistan Motive Technologies, Inc Full time

    OverviewWho we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform...

  • Technical Sales Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan Mason1 Pvt Ltd Full time 600,000 - 1,200,000 per year

    Company DescriptionMason1 Pvt Ltd has been a leading renewable energy company since 2011, focused on providing sustainable energy solutions for domestic and commercial sectors in Pakistan. With expertise in energy consultancy, Mason1 helps clients navigate power generation under NET metering licenses issued by NEPRA. The company is committed to making...

  • Technical Sales Engineer

    7 days ago

    Islamabad, Islamabad, Pakistan Elite Smart Innovations Full time 1,200,000 - 3,600,000 per year

    Company DescriptionElite Smart Innovations is a technology-driven company delivering scalable and customized smart solutions for hospitality, commercial, education, healthcare, and residential sectors. We aim to transform the way people live by making day-to-day tasks easier and improving efficiency and productivity. Our smart and integrated building...

  • Technical Sales Engineer

    4 weeks ago

    Islamabad, Islamabad, Pakistan Nickolas Power Engineering - Pvt Ltd Full time

    OverviewNickolas Power Engineering Pvt Ltd / INNOLEAD Venture Group and Co is a solar energy company offering EPCC (Engineering, Procurement, Construction, Commissioning) solutions in Pakistan. Fresh graduates are welcome. Career growth opportunities. Join our growing team, help us build our sales system, and earn commissions + incentives while learning...

  • Technical Sales Engineer-Solar

    2 weeks ago

    Islamabad, Islamabad, Pakistan SAIFTECH ENERGY LLP Full time 630,000 - 780,000 per year

    Company DescriptionSAIFTECH Energy LTD is focused on using renewable energy solutions in Pakistan to address the energy crisis and contribute to making the country pollution-free. The company provides reliable and sustainable energy production solutions for offices, industries and homes.Role DescriptionThis is a full-time on-site role for a Technical Sales...

  • Senior IT Support Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan Inter Prompt Global Full time 900,000 - 1,200,000 per year

    Responsibilities:Provide first- and second-line remote technical support for desktops, laptops, printers, mobile devices, and network connectivity to Field Engineers and end-users.Diagnose, troubleshoot, and resolve hardware, software, and network-related issues with Field Engineers to ensure minimal downtime and seamless operations.Guide on-site technicians...

  • IT Support Engineer

    2 weeks ago

    Islamabad, Islamabad, Pakistan Creative Networks Full time 1,920,000 - 2,880,000 per year

    About Creative NetworksCreative Networks is a trusted managed service provider, delivering IT support and solutions to businesses across the UK and beyond. We pride ourselves on reliable service, technical expertise, and a people-first approach.Role OverviewWe are seeking a skilled IT Support Engineer to join our growing Pakistan team. You will play a key...