Microsoft 365 Teams Voice Administrator

5 days ago

Lahore, Punjab, Pakistan ITC Worldwide Full time
Location: Abuja, CBD or any ITC Field Office else Remote

Job Type: Full-Time on Site

About the Role: We are seeking a skilled Microsoft 365 Teams Voice Administrator to join our IT team. The ideal candidate will have expertise in managing and configuring Microsoft Teams Voice solutions, including Direct Routing, Operator Connect, and Calling Plans. This role requires a deep understanding of Microsoft 365, Teams Phone System, and SIP-based telephony solutions.

Key Responsibilities:
  • Design, configure, and manage Microsoft Teams Voice solutions: Implement Direct Routing, Calling Plans, and Operator Connect to ensure seamless voice communication.
  • Deploy and integrate Session Border Controllers (SBCs): Ensure proper integration with Microsoft Teams for optimal voice performance.
  • Troubleshoot and resolve voice-related issues: Address call quality, routing, and interoperability issues with PSTN providers.
  • Manage Teams policies and configurations: Support voice-enabled features and ensure compliance with organizational standards.
  • Collaborate with network and security teams: Ensure compliance and optimal performance of voice infrastructure.
  • Perform migrations: Transition from legacy PBX systems to Microsoft Teams.
  • Monitor Teams Voice infrastructure: Use analytics and reporting tools to optimize call performance.
  • Provide end-user support and training: Assist users with Microsoft Teams Phone features and functionalities.
  • Documentation: Create and maintain comprehensive documentation for voice configurations, policies, procedures, and troubleshooting guides.
  • Network Design: Design and implement network architecture to support voice communication, including bandwidth management, QoS (Quality of Service), and redundancy planning.
  • Training Responsibilities:
    • Develop and deliver training programs for internal staff on Microsoft Teams Voice features and best practices.
    • Conduct workshops and training sessions to ensure staff are proficient in using Teams Voice tools and functionalities.
    • Create training materials, including manuals, guides, and video tutorials, to support ongoing learning.
    • Provide one-on-one coaching and support to staff members as needed.
    • Tools for Training Delivery: Utilize tools such as Learning Management Systems (LMS), video conferencing platforms (e.g., Microsoft Teams, Zoom), eLearning authoring tools (e.g., Articulate, iSpring), and collaboration tools to deliver effective training.

    Qualifications:
    • Certification: Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720).
    • Experience: Proven experience in voice administration and telephony solutions.
    • Skills:
      • Strong knowledge of Microsoft Teams, Microsoft 365, SIP-based telephony, and PowerShell.
      • Security: Expertise in configuring and managing security protocols for voice communication, including encryption and secure SIP (SIPS).
      • SIP Management: Proficiency in managing SIP trunks, configuring SIP endpoints, and troubleshooting SIP signaling issues.
      • Network Security: Understanding of firewall configurations, VPNs, and network security measures related to voice communication.
      • Compliance: Knowledge of regulatory requirements and compliance standards for voice communication.
      • Documentation: Ability to create detailed and accurate documentation for voice systems and processes.
      • Network Design: Experience in designing network infrastructure to support voice services, including QoS and redundancy.
      • Training: Strong ability to develop and deliver effective training programs and materials.
      • Technical and Implementation Experience:
        • Proven track record in implementing Microsoft Teams Voice solutions, including Direct Routing and Calling Plans.
        • Experience in deploying and managing Session Border Controllers (SBCs) for voice integration.
        • Hands-on experience with SIP trunk configuration and management.
        • Ability to design and implement secure voice communication networks.
        • Expertise in troubleshooting complex voice-related issues and optimizing call quality.
      • Specific Technologies:
        • Microsoft Teams Phone System: Provides call control and Private Branch Exchange (PBX) capabilities.
        • Direct Routing: Connects your own PSTN carrier to Microsoft Teams.
        • Operator Connect: Integrates your PSTN carrier with Microsoft Teams.
        • Session Border Controllers (SBCs): Ensures secure and reliable voice communication.
        • PowerShell: Used for automation and configuration tasks.
      • Deployment Patterns for Best Practice:
        • Hybrid Deployment: Combining Teams Phone with Calling Plan, Direct Routing, and Operator Connect to meet diverse organizational needs.
        • Redundancy Planning: Implementing failover mechanisms to ensure uninterrupted voice services.
        • Quality of Service (QoS): Prioritizing voice traffic to maintain call quality.
      • Solution Presales and Solution Architecture Experience: ** A Plus **
        • Presales Support: Provide technical expertise and support during the presales process, including solution demonstrations and answering technical queries.
        • Solution Architecture: Design and architect comprehensive Microsoft Teams Voice solutions tailored to client needs.
        • Client Engagement: Collaborate with clients to understand their requirements and propose effective voice solutions.
        • Proposal Development: Assist in creating detailed proposals and presentations for prospective clients.
        • Implementation Planning: Develop implementation plans that align with best practices and client objectives.

        Preferred Qualifications:
        • Experience with Session Border Controllers (SBCs) and PSTN connectivity.
        • Familiarity with voice migration strategies and tools.
        • Knowledge of network and security protocols related to voice communication.

        Why Join Us?
        • Innovative Environment: Work with cutting-edge technology and contribute to transformative projects.
        • Professional Growth: Opportunities for continuous learning and certification.
        • Collaborative Culture: Join a team that values collaboration and innovation.
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