Call Center Agent(US)

2 weeks ago

Lahore, Punjab, Pakistan Brandix Soft Full time
Overview

Brandix Soft is a leading digital solutions company, empowering businesses in the US with cutting-edge SEO, PPC, and web development services. We're expanding our customer service team in Lahore and looking for energetic and motivated US Call Center Agents to join our night shift operations.

Job Description

As a US Call Center Agent, you will be responsible for engaging with US-based clients through outbound calls. Your goal is to resolve inquiries, provide digital marketing support, and identify opportunities for upselling services such as SEO, PPC, and web development.

Key Responsibilities
  • Make 60–80 outbound calls per day to US clients.
  • Deliver expert-level support in SEO, PPC, and website services.
  • Ensure 90%+ first-call resolution rate.
  • Accurately update client information in CRM platforms (HubSpot/Salesforce).
  • Consistently meet or exceed KPIs:
  • 85%+ customer satisfaction rate
  • 5+ qualified leads per day
  • 98% call compliance adherence
  • Identify 3–5 upselling opportunities weekly (bonus eligible)
  • Educate clients about service upgrades and digital performance improvements.
RequirementsEducation
  • Minimum: Matric/O-Levels
  • Preferred: Bachelor's Degree
Technical Skills
  • CRM experience (HubSpot or Salesforce preferred)
  • Proficient with Google Workspace or Microsoft Office
  • Basic knowledge of SEO and PPC is a plus
Soft Skills
  • Excellent verbal communication in English
  • Strong listening, problem-solving, and multitasking skills
  • Professional phone etiquette and emotional intelligence
  • Goal-oriented with the ability to thrive in a fast-paced environment
Additional Requirements
  • Location: Must be based in Lahore (On-site role)
  • Availability: Must be available for night shifts (6 PM – 3 AM, Monday to Friday)
What We Offer
  • Competitive Salary
  • Uncapped Performance Bonuses for upselling and achieving KPIs
  • Clear Career Growth Path (Team Lead or Account Manager)
  • Professional Training in digital marketing and communication
  • Modern Office Environment in Gulberg's prime business district
  • Global Exposure through direct client interaction with US businesses
How to Apply

To apply, please send your updated resume highlighting:

  • Call center or customer service experience
  • English language proficiency
  • Achievements in sales or customer satisfaction

Apply via:
Email: hrsales@brandixsoft.com
WhatsApp: +92 325 5599973

Note: Only shortlisted candidates will be contacted. This is a full-time, on-site role for Lahore residents only.

Job Type: Full-time

Pay: Up to Rs70,000.00 per month

Experience:

  • International cold calling: 1 year (Required)

Language:

  • English fluently (Required)

Location:

  • Lahore (Required)

Work Location: In person

Application Deadline: 05/09/2025


#J-18808-Ljbffr

  • Call Center Agent

    3 weeks ago

    Lahore, Punjab, Pakistan Nuh Tech Pvt. Ltd. Full time

    Call Center Agent ( Freshers And Experienced)We are looking for a proactive individual with fluent English and strong communication skills. Freshers and experienced candidates can apply for this post.Call Center Agents, for our International call centre.Do you have good communication skills or experience? Come and join us today. Looking for male & female...

  • Call Center Agents

    3 weeks ago

    Lahore, Punjab, Pakistan Ghulam Nabi Interprises Full time

    Call Center AgentsHigh school diploma or equivalent is required for this positionJob Description: Call Center Agent at Ghulam Nabi Interprises in Lahore - Real Estate IndustryAbout Company:Ghulam Nabi Interprises is a prominent real estate company based in Lahore. With a reputation for exceptional customer service and successful real estate transactions, we...

  • Call Center Agents

    2 weeks ago

    Lahore, Punjab, Pakistan Interact Global Full time 600,000 - 1,200,000 per year

    We're Hiring: Call Center Agents (Night Shift | On-site)About Us:At Interact Global, we empower businesses with innovative B2B solutions and outstanding customer service. We're expanding our team and looking for energetic, motivated Call Center Agents to join usWhat You'll Do:Handle inbound & outbound calls professionallyAssist customers with inquiries and...

  • Call Center Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Call Matricx Full time

    Call Center agent required. Basic salary, Sales Bonus, Sales incentive, and cash promos. Agent of the week and Agent of the month. Freshers and Experienced both can apply.ShiftsEVENING SHIFTTimings: 02:00PM - 10:00PM.NIGHT SHIFTTimings: 09:00PM - 05:00AM.Up to: RS.70,000 per month + Incentives + Commission.Perks and Benefits- Incentives start from first...

  • Call Center Agent US

    2 weeks ago

    Lahore, Punjab, Pakistan Brandix Soft Full time 70,000 per year

    Brandix Soft (Pvt.) Ltd. is a leading digital solutions company providing cutting-edge SEO, PPC, and web development services to businesses in the US. We are expanding our customer service team in Lahore and looking for energetic and motivated individuals to join our night shift operations.We are seeking confident and goal-driven US Call Center Agents to...

  • Call Center Agents

    2 weeks ago

    Lahore, Punjab, Pakistan Bright Holiday & Flights Limited Full time

    Call Center Agents - Flight / Travel AgentBright Holiday & Flights Limited, PakistanResponsibilities of the candidate include:Handling customer inquiries and addressing their concerns.Documenting the calls according to the standard procedures.Routing calls to appropriate sources.Managing and resolving customer complaints.Providing an overview to the...

  • Call Center Staff

    2 weeks ago

    Lahore, Punjab, Pakistan Call Huts Full time

    Male/Female Staff Required on Urgent Basis for NIGHT Shift.Female Staff Preference Night ShiftTimings: 8:00 PM to 5:00 AMWorking Days: Monday to Friday Saturday and Sunday OFFBasic Salary: 18k to 30k (Salaries are mentioned only for freshers)Experienced candidates' salary will be discussed in the interview.Job SpecificationHaving exceptional active listening...

  • Call Center Agent

    2 weeks ago

    Lahore, Punjab, Pakistan Tags Marketing Full time

    As a Call Centre Agent, you will be responsible for providing exceptional customer service and support via telephone, addressing inquiries, resolving issues, and ensuring a positive customer experience.Handle outbound calls with professionalism, patience, and efficiency, while accurately documenting customer interactions and following company protocols and...

  • Call Center Agents

    2 weeks ago

    Lahore, Punjab, Pakistan Oryx Logistics Full time

    We are looking for some call center agents for a US based trucking campaign.Timings: 6pm to 3amMonday - Friday, Weekends are off.Freshers are encouraged to apply.Job Specification1. Candidate must be able to communicate in english i.e Listening and speaking skills must be okay.2. Must be able to operate under pressure. Transportation/Trucking/Railroad -...

  • call center agents

    2 days ago

    Lahore, Punjab, Pakistan Einventify Limited Full time 720,000 per year

    Location: Quaid-e-Azam Industrial Estate, Lahore(Only Lahore based people can apply)Are you confident, fluent in English, and looking to start or grow your career?Join our fast-paced call center team today Position: Call Center Agent Salary Package: Up to ₨60,000 Shift Timing: 1:00 PM – 11:00 PM Minimum Education: Intermediate (FA/FSc or equivalent)...