Customer and Sales Engagement Specialist

6 days ago

Sargodha, Punjab, Pakistan TalentPop App Full time
Overview

Join TalentPop App as a Customer and Sales Engagement Specialist. If you are passionate about delivering exceptional customer experiences and enjoy assisting shoppers, we want you on our team. You will support customers and ensure a seamless shopping journey with e-commerce platforms.

What You'll Do
  • Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
  • Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
  • Order Management: Track and manage orders, ensuring timely updates and resolutions.
  • Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
  • Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
  • Team Collaboration: Work with the team to suggest improvements based on customer insights.
What We're Looking For
  • 1+ year of experience in customer service, sales, or e-commerce.
  • Strong communication and problem-solving skills.
  • Familiarity with platforms like Shopify and CRM tools.
  • Sales-oriented mindset with a talent for suggesting relevant products.
  • Highly organized with excellent attention to detail.
  • Thrives in a fast-paced, remote work environment.
Technical Requirements
  • Stable DSL, Cable, or Fiber internet connection (minimum 20 Mbps, LAN required)
  • Personal PC or laptop with a minimum i5 processor.
Why Join TalentPop App?
  • Commissions and annual increases.
  • Paid time off and HMO coverage.
  • Performance and recognition incentives.
  • Permanent work-from-home setup.
  • Opportunities for growth within a vibrant and supportive team.

When applying, use application code: BCS

Ready to make online shopping better for everyone? Apply now and join our team

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting

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