Customer Experience Specialist

9 hours ago


Lahore, Punjab, Pakistan Mindbridge Full time
Customer Experience Specialist (Non Voice)

Get AI-powered advice on this job and more exclusive features.

We are Pakistan's largest English language-based outsourcing company, specializing in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and solidify our position as an industry leader. At Mind Bridge, we pride ourselves on process efficiencies and a quality-conscious philosophy, leading to ongoing engagement with top enterprises worldwide.

The Job

As a Customer Experience Specialist, you will act as a liaison, providing product/service information, answering questions via chat or email, and resolving emerging issues with accuracy and efficiency. The goal is to deliver excellent service standards, respond promptly to inquiries, and maintain high customer satisfaction.

Get Hired Faster – Walk-In Interviews Open Now

Looking to start your career quickly? Visit our office for walk-in interviews with your:

  • Original CNIC
  • Updated CV

When: Monday to Saturday, 11:00 AM - 6:00 PM

Don't miss this opportunity to secure your dream job swiftly Walk in and walk out with an offer

What we offer:

  • Highest salary package for Non-Voice Customer Support: up to PKR 150,000
  • No sales or monthly targets
  • Medical Insurance
  • Leave Encashment
  • State-of-the-art infrastructure
  • Annual Increment
  • Employee engagement & appreciation programs

Responsibilities:

  • Manage incoming chats/emails
  • Identify and assess customer needs to ensure satisfaction
  • Build sustainable relationships and trust through open communication
  • Provide accurate, complete information using the right tools
  • Handle complaints, offer solutions, and follow up for resolution
  • Adhere to communication procedures, guidelines, and policies
  • Engage customers proactively

Qualifications:

  • A-Levels/Intermediate
  • Natural empathy towards users
  • Excellent verbal and written communication skills
  • Native or bilingual English proficiency
  • Detail-oriented

We are an equal opportunity employer committed to diversity and inclusion.

Position Details
  • Seniority level: Associate
    • Employment type: Full-time
      • Job function: Customer Service, Analyst, Product Management
        • Industries: Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Mindbridge by 2x.

Get notified about new Customer Experience Specialist jobs in Lahore, Punjab, Pakistan.

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Experience Specialist:We are looking for an experienced and skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for ensuring that all customer interactions are handled professionally and efficiently.Key Responsibilities:Develop and implement strategies to improve customer satisfaction...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    The Customer Sales Specialist role is a challenging and rewarding opportunity for individuals who are passionate about delivering exceptional customer experiences.


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Experience SpecialistAbout Us:We serve as a resource hub for business support services such as IT, HR, and Finance.The role requires the ability to empathize with customers, handle their inquiries and complaints, and provide resolutions.Job Description:The Customer Experience Specialist will interact with customers through various communication...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Customer Experience SpecialistJob Description:We are looking for a skilled Customer Support Representative to join our team and deliver exceptional customer experiences. The ideal candidate will possess strong communication skills, be able to work independently, and have a customer-focused attitude.Key Responsibilities:Handle customer inquiries...


  • Lahore, Punjab, Pakistan Educative Full time

    Join to apply for the Customer Experience Specialist role at Educative.Get AI-powered advice on this job and more exclusive features.We are looking for someone stellar to provide an amazing customer experience to developers globally. If you are interested in working in a growing, ever-changing technical environment, read on to learn more about this...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We are looking for a dedicated and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional service to our customers, resolving their issues, and exceeding their expectations.You will be working closely with the sales team to ensure seamless communication and...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    In this role, you will work closely with customers to understand their needs and provide them with the necessary support. As a Customer Support Specialist, you will be responsible for ensuring that customers receive high-quality service and that their queries are resolved efficiently.Key Skills:Excellent communication and interpersonal skillsAbility to...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Are you looking for a challenging and rewarding role where you can make a real difference? Look no further! We are seeking a Customer Experience Specialist to join our team and help us deliver exceptional customer service.In this role, you will be responsible for handling customer inquiries, resolving issues, and providing support via various channels. You...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Experience SpecialistWe are seeking an exceptional resource to drive customer experience excellence with a customer-centric attitude. The ideal candidate will provide timely and effective solutions to diverse customer queries through written and verbal communications.Key Responsibilities:Social Media Management: Manage social media accounts to...