Customer Experience Specialist

4 weeks ago

Lahore, Punjab, Pakistan Educative Full time

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We are looking for someone stellar to provide an amazing customer experience to developers globally. If you are interested in working in a growing, ever-changing technical environment, read on to learn more about this opportunity. This role will help you grow your customer service skills and handle various business challenges. You will learn to support the company's B2C cycle and understand the learner community.

Note: This is a Rotational Shift.

In this role you will:
  • Address and answer inbound customer support requests
  • Collaborate with Dev and Business partners to resolve learner-related issues
  • Expand support documentation to increase efficiency and accuracy in the support cycle
  • Enhance customer satisfaction through a customer-obsessive mentality
Other responsibilities:
  • Assist with other company projects as requested
About you:
  • Demonstrated ability to manage time effectively and juggle multiple priorities resulting in high-quality outcomes
  • High level of professionalism with a strong customer focus
  • Excellent oral and written communication skills in English
  • Ability to work with minimal supervision
About Educative:

Educative is a hands-on learning platform for software developers of all levels. Founded by industry veterans, we understand the challenges developers face in staying current with modern technology. Our interactive, text-based courses teach skills that employers seek, with tools like in-browser coding environments and interview-focused assessments to help learners practice as they learn.

We connect millions of developers worldwide to grow their skills, find better jobs, or simply enjoy learning. Our courses help learners succeed in their careers.

Additional information:
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other
  • Industries: E-Learning Providers

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