Customer Service

3 weeks ago


Karachi, Sindh, Pakistan Weaves Corporation Limited Full time
Overview

Direct message the job poster from Weaves Corporation Limited. This role focuses on Customer Service, managing customer complaints, ensuring timely resolutions, and enhancing service processes.

Responsibilities
  • Managing customer inquiries escalated beyond First Response Units (FRU), ensuring prompt and accurate resolution through the CRM system by addressing inquiries across all platforms and maintaining up-to-date CRM tickets.
  • Meeting productivity targets and maintaining a high Quality Assurance Score and reducing Average Handle Time (AHT).
  • Ensure a positive Customer Experience by staying updated with product knowledge, ultimately leading to a good Quality Assurance (QA) Score.
  • Providing feedback and suggestions to improve customer support processes and enhance the overall customer experience.
Qualifications

Bachelor's preferably in a related field.

Experience

3–5 years of experience in Customer Service/Customer Support.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service, Information Technology, and Quality Assurance
Industries
  • Retail and Transportation, Logistics, Supply Chain and Storage

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