Client Success Manager

4 weeks ago

Model Town Tehsil, Pakistan Programmers Force Full time

Responsibilities

  • Build and maintain strong, long-term relationships with key customers.
  • Resolve customer complaints promptly and effectively.
  • Keep customers informed about products, services, and updates.
  • Conduct regular business reviews using CRM tools.
  • Stay informed about competitors and strategize accordingly.
  • Develop and implement strategies to enhance customer retention and reduce churn.
  • Identify upsell and cross-sell opportunities within existing accounts.
  • Collaborate with marketing to create campaigns that drive customer engagement.
  • Monitor customer feedback and work with the product team to address any concerns.
  • Analyze customer data to identify trends and areas for improvement.
  • Develop and execute structured onboarding processes to ensure effective product adoption.
  • Handle customer emails with professionalism, ensuring timely and effective responses.
  • Gather and analyze customer data to identify trends and improve service delivery.
  • Present insights on customer behavior, success metrics, and feedback to internal teams.
  • Manage and compile customer data from different resources to streamline operations.
  • Work closely with product, tech, and marketing teams to ensure seamless client experiences.
  • Provide feedback to internal teams on customer needs and feature requests.
  • Manage multiple client accounts effectively, ensuring proactive communication and support.
  • Join live calls with customers when required to provide direct assistance and resolution.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Willingness to work with cross-functional teams to enhance service delivery.
  • Ability to interpret customer data and feedback for continuous improvement.
  • Proactively respond to customer emails and manage follow-ups efficiently.
  • Experience in client success, account management, or customer service is preferred.
  • Strong interpersonal skills with a customer-centric approach.
  • Experience with CRM tools (e.g., HubSpot) and email handling.
  • Ability to work collaboratively in a fast-paced environment.
  • Willingness to work in rotating shifts if required.
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