
Client Success Manager
3 days ago
Responsibilities
- Build and maintain strong, long-term relationships with key customers.
- Resolve customer complaints promptly and effectively.
- Keep customers informed about products, services, and updates.
- Conduct regular business reviews using CRM tools.
- Stay informed about competitors and strategize accordingly.
- Develop and implement strategies to enhance customer retention and reduce churn.
- Identify upsell and cross-sell opportunities within existing accounts.
- Collaborate with marketing to create campaigns that drive customer engagement.
- Monitor customer feedback and work with the product team to address any concerns.
- Analyze customer data to identify trends and areas for improvement.
- Develop and execute structured onboarding processes to ensure effective product adoption.
- Handle customer emails with professionalism, ensuring timely and effective responses.
- Gather and analyze customer data to identify trends and improve service delivery.
- Present insights on customer behavior, success metrics, and feedback to internal teams.
- Manage and compile customer data from different resources to streamline operations.
- Work closely with product, tech, and marketing teams to ensure seamless client experiences.
- Provide feedback to internal teams on customer needs and feature requests.
- Manage multiple client accounts effectively, ensuring proactive communication and support.
- Join live calls with customers when required to provide direct assistance and resolution.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Willingness to work with cross-functional teams to enhance service delivery.
- Ability to interpret customer data and feedback for continuous improvement.
- Proactively respond to customer emails and manage follow-ups efficiently.
- Experience in client success, account management, or customer service is preferred.
- Strong interpersonal skills with a customer-centric approach.
- Experience with CRM tools (e.g., HubSpot) and email handling.
- Ability to work collaboratively in a fast-paced environment.
- Willingness to work in rotating shifts if required.
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