
Hiring Call Center Supervisor
6 days ago
Direct message the job poster from HDH Telecommunications
Call Center SupervisorJob Summary:
We are seeking an experienced and motivated Call Center Supervisor to oversee our night-shift International Outbound Campaign call center operations. The ideal candidate will be responsible for managing a team of call center representatives, ensuring exceptional customer service, and meeting performance metrics. This role requires strong leadership skills, excellent communication, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Monitor team performance and ensure adherence to company policies and procedures.
- Implement strategies to improve team performance and meet sales targets.
- Prepare and present daily, weekly, and monthly reports on team performance to senior management.
- Optimize call center processes to improve efficiency and productivity.
- Ensure proper staffing levels to meet call volume demands.
Compensation:
- Competitive salary up to 80,000 PKR monthly.
- Commission and Bonuses.
- Opportunities for career growth and development.
Timings: Night Shift [7:30 PM to 4:00 AM]
Days Off: Saturday and Sunday
Job Type: Full-time
Seniority Level- Mid-Senior level
- Full-time
- Industries: IT Services and IT Consulting
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