Call Center Supervisor

4 weeks ago


Lahore, Punjab, Pakistan Excel Solutions (Pvt.) Ltd. Full time
  • Be available to affect the entirety of the team's operations.
  • Manage by walking around. Be visible to answer questions.
  • Take calls that your agents can't handle and be available when an agent appears to need assistance.
  • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
  • Motivate and encourage agents through positive communication and feedback.
  • To effectively build call center culture, the supervisor is responsible for "on-the-floor" activities, and must be available to assist agents while they are "on-the-floor."
  • When call centers take supervisors away from the main floor for meetings, they are affecting time the supervisor can use to motivate his agents.
  • The supervisor should spend the entire call center shift on the floor.
Job Specification
  • Meet at least once each week with your team. At a minimum, review the following topics:
  • Review the past week's events, including statistics, results, and industry news.
  • Disseminate new product information to the agents.
  • Discuss a sales theme or point-of-interest topic for the agents.
  • Present commendations and awards.
  • Communicate company information.
  • Answer questions and comments.
  • Provide agents with a glimpse of future weeks.
  • Perform at least one monitoring evaluation with each agent every two weeks.
  • Spend 30 minutes to one hour monitoring the agent.
  • Spend 20 to 30 minutes reviewing the agent's performance with the agent. Use a formal monitoring checklist.
  • At the conclusion, copy the checklist and put it in the agent's file.
  • Give the original checklist to the agent.
  • Keep track of attendance, daily statistics, paid time off, sick time, etc.
  • Ensure administrative bookkeeping is accurate.
  • Create and maintain files on each agent as they relate to attendance, production, and reviews.
  • Present to the Project Manager at the conclusion of each week a breakdown of the past week's monitoring checklists and a written performance summary of the team.
#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan Wasko International Full time

    Bachelor's degree and good English speaking skills.Experience Level: Prior experience is a must, ideally a minimum of 1-2 years. More experienced applicants will be preferred.Job Description:As an experienced Call Center Supervisor/Manager, you will play a critical role in managing our call center operations and ensuring the delivery of exceptional customer...

  • Call Center Agent

    2 weeks ago


    Lahore, Punjab, Pakistan I Concepts Call Center Full time

    Hiring Call Center Agents for the post of (Cold Caller/ Appointment Setter/ Customer Support) B2B and B2C.Night Shift USA/Canada Campaign.Candidate must have Excellent English Communication/Convincing Skills with Good Accent.We offer good Basic Fix Salary + incentives.To apply submit CV + Voice Note at WhatsApp +92-322-2202115.Job Location: I Concepts,...


  • Lahore, Punjab, Pakistan ZNZ Communications Full time

    Bachelor's degree in Business Administration or relevant fieldJob Description: Supervisor - Call Center at ZNZ CommunicationsResponsibilities:Manage and supervise a team of call center representativesMonitor and evaluate team performance to ensure KPIs are metProvide training and coaching to improve team performanceHandle escalated customer issues and...


  • Lahore, Punjab, Pakistan Caliber Link Call Center Full time

    UK Base Call Center Agents Caliber Link Call Center , Pakistan Apply Only Through Mustakil.com, Pakistan's No.1 Jobs SiteWe are looking for Call Center Agents (Male & Female, Fresher & Experienced) for our UK Campaign in Lahore. If you think you are a perfect fit for this job, then take the leap and change your...

  • Call Center Agents

    2 weeks ago


    Lahore, Punjab, Pakistan Taurus Call Center Co. Ltd. Full time

    Call center agents will be responsible for making outbound calls.Provide customer services.Make relevant notes from customer interactions.Follow up on customer calls.QualificationsEducation: Freshers and experienced candidates can apply.Intermediate and bachelor's degrees are preferred.Candidates with call center experience will be preferred, and those who...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Sales and Customer Service RoleWe are seeking highly motivated and results-driven professionals to fill positions as Call Center Agents, Telesales Executives, or Supervisors. In this role, you will be responsible for delivering exceptional customer service and driving sales through outbound marketing efforts.Essential Skills and QualificationsProven...


  • Lahore, Punjab, Pakistan Danish International Full time

    Call Center Agent/Telesales Executive/SupervisorsDanish International is looking for male/female fresh and experienced Call Center Agents/Telesales Executives/Supervisors (TSR/TSE/CSR) for outbound call center marketing sales jobs, having fluent spoken English.Job SpecificationVacancies available for 5 candidates with QA, Human Resource (HR) Manager...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Description:A leading company seeks a seasoned Healthcare Call Center Supervisor to manage and support its expanding night shift team.Key Responsibilities:Supervise and develop a team of healthcare professionals to provide exceptional patient supportEvaluate and improve operational efficiency, ensuring seamless appointment scheduling and effective...

  • Call Center Staff

    2 weeks ago


    Lahore, Punjab, Pakistan Call Huts Full time

    Male/Female Staff Required on Urgent Basis for NIGHT Shift.Female Staff Preference Night ShiftTimings: 8:00 PM to 5:00 AMWorking Days: Monday to Friday Saturday and Sunday OFFBasic Salary: 18k to 30k (Salaries are mentioned only for freshers)Experienced candidates' salary will be discussed in the interview.Job SpecificationHaving exceptional active listening...


  • Lahore, Punjab, Pakistan Call Matricx Full time

    Call Center agent required. Basic salary, Sales Bonus, Sales incentive, and cash promos. Agent of the week and Agent of the month. Freshers and Experienced both can apply.ShiftsEVENING SHIFTTimings: 02:00PM - 10:00PM.NIGHT SHIFTTimings: 09:00PM - 05:00AM.Up to: RS.70,000 per month + Incentives + Commission.Perks and Benefits- Incentives start from first...