Assistant Front Office Manager

2 days ago

Rawalpindi Cantonment, Pakistan Zameen Full time
Hotel One Vogue is Hiring

Overview

To take total responsibility for the day-to-day running of the front of house operations, the image and standards of the customer-facing operation, and the back office functions in their entirety.

Duties & Responsibilities

  1. Ensure profits are maximized and targets are successfully achieved.
  2. Control costs for the property effectively.
  3. Motivate and inspire the team while ensuring compliance with legal procedures.
  4. Maintain high performance standards by implementing changes and ongoing improvements.
  5. Maximize guest satisfaction to encourage repeat business.
  6. Manage budgets and financial plans, controlling expenditure.
  7. Achieve maximum sales.
  8. Ensure the team maintains brand standards consistently.
  9. Supervise maintenance, supplies, renovations, and furnishings.
  10. Ensure effective security measures are in place.
  11. Be accountable for weekly accounts and all company paperwork as per audit procedures.
  12. Operate within set budgets related to food, linen, and cleaning costs to meet service standards.
  13. Control cash handling procedures to ensure accuracy and responsibility across departments.
  14. Manage stock levels, ensuring weekly stock takes are accurate and timely.
  15. Develop initiatives to increase incremental sales and meet/exceed targets.
  16. Oversee customer service to exceed and anticipate guest expectations.
  17. Develop product knowledge to ensure accurate service delivery.
  18. Monitor and analyze customer feedback and complaints to identify trends and act proactively.
  19. Resolve customer complaints efficiently within the hotel.
  20. Implement all Health and Safety procedures according to company standards.
  21. Provide detailed and accurate reports to management.
  22. Communicate effectively with suppliers per company procedures.
  23. Ensure suppliers understand product and service specifications for effective delivery.
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