Client Success Executive

3 weeks ago

Islamabad, Islamabad, Pakistan IKONIC Full time

Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad, Pakistan | Posted on 04/23/2025

  • Country Pakistan
Job Description

Position Title: Client Success Executive

Timings: 5:00 pm - 2:00 am

Department: Business Development

About Us:
IKONIC is a US-based IT company headquartered in Miami, Florida. It is a group endeavor that combines experience with agility, honesty, teamwork, trust, and insight into the future. We are a team committed to providing solutions to your problems. Our nine-year journey and previous projects establish us as a trusted name that adds value to your business. We offer innovative, sustainable solutions across the globe in a time zone-aligned manner.

Position Purpose:
We seek 2 talented and driven individuals to join our team as Client Success Executives for our US clientele. Candidates should have at least 2 years of mid-level experience in the service industry, specifically in IT & Software services. Exceptional English proficiency is essential; IELTS certification is a plus.

Education & Professional Qualifications:

  • Bachelor's or Master's degree in a relevant field from a reputed local or foreign university.
  • Certification(s): Not mandatory, but relevant certifications are a plus.

Experience:

  • Minimum 2 years of relevant experience as a Client Success Executive with direct client coordination.
  • Proficiency in English communication is mandatory.

Responsibilities:

  • Build and maintain strong client relationships as the primary contact.
  • Schedule regular meetings to understand and deepen client engagement.
  • Collaborate across departments to develop tailored success strategies.
  • Identify opportunities for product/service improvements to meet client needs.
  • Address client concerns promptly, ensuring effective issue resolution.
  • Escalate critical issues and follow up to ensure client satisfaction.
  • Monitor client usage metrics for renewal and expansion opportunities.
  • Work independently and with sales teams to drive renewals and upselling.
  • Act as a client advocate, representing their interests within the organization.
  • Gather and communicate client feedback to inform product development and enhance client experience.
Requirements
  • At least 2 years of experience in Client Success with international clients.
  • Strong communication and interpersonal skills.
  • Deep understanding of successful client success strategies.
  • Proficiency in English communication and client engagement.
  • IELTS certification is highly valued.
  • Knowledge of client relationship management.
  • Exceptional communication skills, especially in client retention and engagement.
  • Ability to multitask, work independently, and collaborate effectively.
  • Results-oriented, focusing on client feedback and process improvements.

Benefits include:

  • EOBI, Provident Fund, Casual, Paternity, and Maternity Leaves, Medical Insurance

Why Join IKONIC?
We offer development opportunities, challenging assessments, mentorship, a dynamic environment, competitive compensation, and an equal opportunity workplace. Our goals and job descriptions are indicative and subject to change.

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