Lead, Hardware Asset Management

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Lead, Hardware Asset Management will play a critical role in the Asset and Operations team, focusing on the end-to-end lifecycle management of physical IT assets using the ServiceNow Hardware Asset Management (HAM) module. This position will be based in Hyderabad and will report directly to the Senior Manager, Enterprise Asset Operations Management.

As a key contributor to enterprise asset operations, this role ensures that hardware assets—such as laptops, desktops, servers, and network devices—are accurately tracked, maintained, and optimized from procurement through retirement. The Lead, Hardware Asset Manager will collaborate with procurement, IT support, finance, and compliance teams to ensure asset data integrity, policy adherence, and operational efficiency. This role requires deep knowledge of ServiceNow HAM, asset lifecycle processes, and ITAM best practices.

• Asset Lifecycle Management
  • Oversee the full lifecycle of hardware assets, from acquisition and deployment to decommissioning and disposal.
  • Ensure accurate and timely updates to asset records in ServiceNow, including ownership, location, status, and warranty information.
  • Monitor asset aging, utilization, and refresh cycles to support strategic planning and cost optimization.
  • ServiceNow HAM Administration
    • Configure and maintain the ServiceNow Hardware Asset Management module to support enterprise asset operations.
    • Automate workflows for asset receiving, assignment, return, and disposal using HAM best practices.
    • Integrate HAM with related modules such as Procurement, CMDB, and Discovery to ensure data consistency.
    • Inventory Control & Compliance
      • Conduct regular audits and reconciliations of physical inventory across locations.
      • Ensure compliance with internal asset management policies and external regulatory requirements.
      • Manage asset tagging, tracking, and reporting processes to support financial and operational audits.
      • Stakeholder Collaboration
        • Partner with IT support, procurement, finance, and compliance teams to align asset management practices with business needs.
        • Act as a subject matter expert on hardware asset management processes and ServiceNow HAM capabilities.
        • Provide training and support to stakeholders on asset lifecycle procedures and HAM usage.
        • Reporting & Continuous Improvement
          • Develop and maintain dashboards and reports on asset inventory, lifecycle status, and key performance indicators.
          • Identify opportunities for process improvement and automation to enhance asset visibility and reduce manual effort.
          • Stay current with ServiceNow platform updates and ITAM trends to drive innovation and efficiency.
        Qualifications & Experiences
        • 6+ years of experience in IT Asset Management, with a focus on hardware lifecycle management.
        • Proven experience with ServiceNow Hardware Asset Management (HAM), including configuration and workflow automation.
        • Strong understanding of ITAM best practices, asset lifecycle processes, and inventory control.
        • Experience with asset audits, compliance reporting, and vendor contract management.
        • Excellent analytical, organizational, and communication skills.
        • Bachelor's degree in Information Technology, Business Administration, or a related field.

Not Required but preferred experience:

• ServiceNow certifications (e.g., Certified Implementation Specialist – HAM, Certified System Administrator).
• ITIL Foundation or higher-level certifications.
• Experience with global asset operations in a large enterprise environment.
• Familiarity with software asset management (SAM) and integration with HAM.

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at https://www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.