Manager, Participations Solutions

Overview

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are… When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

The Manager, Participations Solution is responsible for the overall integrity and stability of the Participations-related applications within TDMS. The role requires both technical expertise and strong leadership skills. The Lead plays a critical role in overseeing and nurturing the Development team who support all operational and service delivery activities. There are two components to the role:

1. Oversite of Participations system support team
2. Lead system improvement/enhancement design efforts

The Participations Lead must ensure that ongoing operations in all Participations-related WBD applications are executed properly.

Your Role Accountabilities

OPERATIONS/PROJECT MANAGEMENT

• Accountable for the day-to-day operations related to Sylvester, JIRA-Sylvester, Rosebud and the Sylvester Data Warehouse support.
• Ensure efficient statement processing, including payment processing, statement delivery and audit support.
• Monitor and improve overall process including key operational performance metrics, batch job runtimes/stability, month end close, etc.
• Responsible for the system stability and performance related to the complete reporting cycle, from stakeholder entry to payments/audit support.
• Provide guidance and subject matter expertise in the implementation, upgrade, and rollout of TDMS Participations solutions.
• Ensure smooth integration with other WBD and third-party systems.
• Oversee project team, manage key stakeholders, and management to prioritize business requirements.
• Ensure US-based TDMS functional resources are informed and in support of all proposed technical solutions.
• Help determine resource roles needed and work with management to secure project team members.

Solution DESIGN and IMPLEMENTATION

• Collaborate with TDMS Burbank support team to understand team needs and dependencies to better align business processes.
• Work closely with TDMS Burbank team to understand requirements and design solutions that align with business objectives.
• Coordinate with vendors and consultants for the implementation or optimization of TDMS solutions.
• Communicate effectively with Burbank-based team to provide updates, training, and support on system functionality and process changes.
• Manage the customization and enhancement of Sylvester, AIRS and Record Maestro to meet business needs.
• Develop and define new and improved workflow and initiatives.
• Help provide training and training materials for new processes.
• Support key end users in month end, quarter end, and year end activities.
• Manage special assignments, such as evaluating vendors, gathering/evaluating consultant proposals, or other responsibilities as requested.
• Manage data privacy and security standards to ensure compliance with legal and regulatory requirements.
• Identify and mitigate risks related to stakeholder information, payment information, and process inefficiencies.

STRATEGY

• Develop and execute a methodology to evaluate, prioritize and monitor the success of the business processes.
• Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them.
• Build a framework and drive development through dynamic business intelligence tools and dashboards for ongoing business planning and goal measurement through KPIs.
• Drive continuous improvement in TDMS/FCRA processes through automation, system optimization, and adoption of new functionalities.
• Monitor market trends and innovations to enhance the company's capabilities.

Analytics, Compliance and Risk Management

• Manage data privacy and security standards in billing operations to ensure compliance with legal and regulatory requirements.
• Identify and mitigate risks related to stakeholder information, payment information, and process inefficiencies.
• Support decision-making by providing insights into system performance trends, payment delays, and user behavior.
• Develop comprehensive performance analysis of business processes and review ways of improvement.

Qualifications & Experiences

• 8-12 years of prior experience in a related field (media, entertainment, business development or streaming services industry experience a plus).
• 8-12 years of hands-on implementation or operational experience with Participations systems and payments.
• 8-12 years of production support or software development leadership experience.
• Undergraduate degree required in computer science, mathematics or business sciences.
• Project management for software implementations or enhancements.
• Superior analytical and problem-solving skills.
• Leadership skills to manage teams and cross-functional stakeholders.
• Analytical mindset for performance optimization and process improvements.
• Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets.
• Attention to accuracy and ability to translate insights into a compelling narrative; balance between detail and the big picture.
• Excellent written and verbal communication.
• Strong relationship-building skills.
• Ability to work collaboratively with small teams and handle multiple assignments concurrently.

Not Required but preferred experience:

• Graduate degree preferred but not required in computer science, mathematics, or business sciences.
• Post-graduate work experience in a related field (entertainment or entertainment).
• Knowledge of and passion for media, entertainment, and technology industries (key players, growth trends and drivers, new media models, industry structure, etc.).
• Familiarity with streaming and similar products/services.
• Experience working in a national or global company.
• Some visualization tool knowledge (e.g., Tableau, Power BI).
• Comfortable working in a highly iterative and somewhat unstructured environment.

How We Get Things Done

This last bit is probably the most important. Here at WBD, our guiding principles are the core values by which we operate. You can find them at along with insights from the team. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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